snake Posted January 3, 2014 Share Posted January 3, 2014 when adding new orders for hosting via the admin, it seems the username is not automatically generated, it gets left blank, so when pending order is accepted it fails to run the create command. is there any way round this ? 0 Quote Link to comment Share on other sites More sharing options...
myautodj Posted January 4, 2014 Share Posted January 4, 2014 Hi Snake, what server mod is this for? (ie cPanel) Also you can try to select the random username box under General Settings > Ordering, then goto the very bottom and look for Enable Random Usernames Tick this box to generate random usernames for services rather than use the first 8 letters of the domain If your server mod has a problem that may be a quick fix 0 Quote Link to comment Share on other sites More sharing options...
snake Posted January 4, 2014 Author Share Posted January 4, 2014 we use WebsitePanel, but I do not think it is anything to do with the module, as it doesn't even get that far. The username box is empty even on the "accept order" page, so it hasn't even generated the username to send to the module. It works fine when customers signup via the client area and everything is processed automatically. Issue is only when things are done via the admin. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 6, 2014 WHMCS Support Manager Share Posted January 6, 2014 Hi, Are you definitely enter a valid domain under the "Products/Services" heading on the order form? Pleaser attach a screenshot of the order form screen before you submit it for us to review. 0 Quote Link to comment Share on other sites More sharing options...
snake Posted January 6, 2014 Author Share Posted January 6, 2014 ah, that would be the issue then, the orders we do via the admin are usually migrations from old billing system, so we do not enter the domain name as it already exists on our system. Is there any way to set WHMCS to use the company name/customer name instead of domain, or allow customer to choose own username ? I don't really want to use the RANDOM username option as you just know this is going to result in forgotten usernames. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 8, 2014 WHMCS Support Manager Share Posted January 8, 2014 Hi, Regrettably that is not a feature of WHMCS. By default the username is based upon the client's domain name. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.