jerett Posted December 5, 2013 Share Posted December 5, 2013 For some reason my order forms have stopped working when your not logged in. Nothing loads - no titles - no data. When logged in - I see everything normal. I have done some customizations so I thought I might have messed something up so I changed my portal to a default template as well as changed my order form to another template. I continue to get the same blank page when not logged in. Any suggestions? PS: Unfortunately I can't show you the page because it's under development and a NDA keeps me from doing so. Here is a screenshot of "not logged in" http://d.pr/i/9xZD Screenshot of "logged in" http://d.pr/i/Wf3j Again - templates are on defaults - no code has been changed on these. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted December 5, 2013 Share Posted December 5, 2013 have you tried emptying templates_c and/or browser cache to rule them out as the cause of the issue? 0 Quote Link to comment Share on other sites More sharing options...
jerett Posted December 5, 2013 Author Share Posted December 5, 2013 Actually I have. This is strange. I even uploaded the new Box template for carts from the 2.14 just to double check that nothing got corrupted. (this isnt the template I am using but I switched to it to verify it wasn't some of my customizations) I have also turned on the bug reporting and no bugs are being shown. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted December 5, 2013 Share Posted December 5, 2013 any chance it could be some form of htaccess issue? 0 Quote Link to comment Share on other sites More sharing options...
jerett Posted December 5, 2013 Author Share Posted December 5, 2013 Not sure - it just started happening. I have tried accessing from another IP and still the same issue. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted December 6, 2013 Share Posted December 6, 2013 some other ideas.. 1. check it in another browser (ideally one that hasn't been to the site before). 2. any changes made to the server ? php upgrade, firewall etc - i'm thinking this might be something non-WHMCS related. 3. what about downloading the full latest version and installing a second WHMCS installation in a different directory - you may need to reissue the license for the temp new folder, but that's easy done - if you have access to the whmcs.com a/c. then just setup the bare minimum (one domain pricing, one product) and see if it the cart works when not logged in - if it does, then you know there's something wrong with the first installation; if it doesn't, then it might be a server issue. btw - I assume this just occurred out of the blue? if it happened after an upgrade, i would be tempted to reupload the last incremental patch (if you used the patch to upgrade previously). 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 10, 2013 WHMCS Support Manager Share Posted December 10, 2013 Hi, Do you see any errors under Utilities > Logs > Activity Log? Please try removing any customisations from /includes/hooks and /modules directories. Failing that, a re-upload of the WHMCS PHP files (except configuration.php and /install) should help. 0 Quote Link to comment Share on other sites More sharing options...
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