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Order Forms Not Loading when Not Loggedin


jerett

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For some reason my order forms have stopped working when your not logged in. Nothing loads - no titles - no data. When logged in - I see everything normal.

 

I have done some customizations so I thought I might have messed something up so I changed my portal to a default template as well as changed my order form to another template. I continue to get the same blank page when not logged in.

 

Any suggestions?

 

PS: Unfortunately I can't show you the page because it's under development and a NDA keeps me from doing so.

 

Here is a screenshot of "not logged in" http://d.pr/i/9xZD

Screenshot of "logged in" http://d.pr/i/Wf3j

 

Again - templates are on defaults - no code has been changed on these.

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Actually I have. This is strange. I even uploaded the new Box template for carts from the 2.14 just to double check that nothing got corrupted. (this isnt the template I am using but I switched to it to verify it wasn't some of my customizations)

 

I have also turned on the bug reporting and no bugs are being shown.

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some other ideas..

 

1. check it in another browser (ideally one that hasn't been to the site before).

2. any changes made to the server ? php upgrade, firewall etc - i'm thinking this might be something non-WHMCS related.

3. what about downloading the full latest version and installing a second WHMCS installation in a different directory - you may need to reissue the license for the temp new folder, but that's easy done - if you have access to the whmcs.com a/c.

 

then just setup the bare minimum (one domain pricing, one product) and see if it the cart works when not logged in - if it does, then you know there's something wrong with the first installation; if it doesn't, then it might be a server issue.

 

btw - I assume this just occurred out of the blue? if it happened after an upgrade, i would be tempted to reupload the last incremental patch (if you used the patch to upgrade previously).

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