Nobody can login at all

HostStratus · November 16, 2013

Hello I am not sure what has changed recently with my files setup, but no user can login what so ever. Always gives login details incorrect error.

Here is my header.tpl code for my custom template:

<!DOCTYPE html>
<html lang="en">
 <head>
   <meta http-equiv="content-type" content="text/html; charset={$charset}" />
   <title>{if $kbarticle.title}{$kbarticle.title} - {/if}{$pagetitle} - {$companyname}</title>

   {if $systemurl}<base href="{$systemurl}" />
   {/if}
   {if $livehelpjs}{$livehelpjs}
   {/if}
   <link href="templates/{$template}/css/bootstrap.css" rel="stylesheet">
   <link href="templates/{$template}/css/whmcs.css" rel="stylesheet">
<link href="templates/{$template}/css/main.css" rel="stylesheet">
<script src="templates/{$template}/js/jquery-1.7.1.min.js"></script>
   <script src="templates/{$template}/js/whmcs.js"></script>
   {$headoutput}
 </head>

 <body>

{$headeroutput}

	<script type="text/javascript">
	{literal}
// <![CDATA[
$(document).ready(function() {
$( "#testimonials" ).load( "https://clients.hoststratus.com/templates/stratus/testimonials.php");
});
// ]]>



	{/literal}
	</script>
<div id="top" style="margin-bottom:40px;">
<a href="https://hoststratus.com/index.php" id="logo">
	<img src="templates/{$template}/img_main/logo.png" alt="" />
</a>
<ul id="navigation">
	<li class="home">
		<a href="index.php"></a>
	</li>
	<li>
		<a href="">Web Hosting</a>
	</li>
	<li>
		<a href="">Reseller</a>
	</li>
	<li>
		<a href="">VPS</a>
	</li>
	<li>
		<a href="">Other</a>
	</li>
	<li>
		<a href="">Why Us</a>
	</li>
	<li>
		<a href="">Contact</a>
	</li>
	<li>
		<a href="">Support</a>
	</li>
</ul>
<div id="top-right">
	<div class="login-action">
	</div>
	<div class="cp-action">
		<a href="cp.php">
		</a>
	</div>
</div>
<div id="login-popup">
	<span class="login-pop-up-icon"></span><div>Client Login</div>
	<form action="login.php" method="POST">
		<input type="text" placeholder="username" name="username" required>
		<input type="password" placeholder="password" name="password" required>
		<input type="submit" value="login">
		<div><a href="recover.php">forgot password?</a></div>
	</form>
</div>
</div>





<!-- new part -->
<!-- 
<div id="whmcsheader">
   <div class="whmcscontainer">
       <div id="whmcstxtlogo"><a href="index.php">{$companyname}</a></div>
       <div id="whmcsimglogo"><a href="index.php"><img src="templates/{$template}/img/whmcslogo.png" alt="{$companyname}" /></a></div>
   </div>
</div>
-->

 <div class="navbar navbar-fixed-top">
   <div class="navbar-inner">
     <div class="container">
       <a class="btn btn-navbar" data-toggle="collapse" data-target=".nav-collapse">
         <span class="icon-bar"></span>
         <span class="icon-bar"></span>
         <span class="icon-bar"></span>
       </a>
       <div class="nav-collapse">
	<ul class="nav">
		<li><a href="{if $loggedin}clientarea{else}index{/if}.php">{$LANG.hometitle}</a></li>
	</ul>
{if $loggedin}
   <ul class="nav">
       <li class="dropdown"><a class="dropdown-toggle" data-toggle="dropdown" href="#">{$LANG.navservices} <b class="caret"></b></a>
         <ul class="dropdown-menu">
           <li><a href="clientarea.php?action=products">{$LANG.clientareanavservices}</a></li>
           {if $condlinks.pmaddon}<li><a href="index.php?m=project_management">{$LANG.clientareaprojects}</a></li>{/if}
           <li class="divider"></li>
           <li><a href="cart.php">{$LANG.navservicesorder}</a></li>
           <li><a href="cart.php?gid=addons">{$LANG.clientareaviewaddons}</a></li>
         </ul>
       </li>
     </ul>


	  {if $condlinks.domainreg || $condlinks.domaintrans}<ul class="nav">
		<li class="dropdown"><a class="dropdown-toggle" data-toggle="dropdown" href="#">{$LANG.navdomains} <b class="caret"></b></a>
		  <ul class="dropdown-menu">
			<li><a href="clientarea.php?action=domains">{$LANG.clientareanavdomains}</a></li>
			<li class="divider"></li>
			<li><a href="cart.php?gid=renewals">{$LANG.navrenewdomains}</a></li>
			{if $condlinks.domainreg}<li><a href="cart.php?a=add&domain=register">{$LANG.navregisterdomain}</a></li>{/if}
			{if $condlinks.domaintrans}<li><a href="cart.php?a=add&domain=transfer">{$LANG.navtransferdomain}</a></li>{/if}
               {if $enomnewtldsenabled}<li><a href="index.php?m=enomnewtlds">Preregister New TLDs</a></li>{/if}
			<li class="divider"></li>
			<li><a href="domainchecker.php">{$LANG.navwhoislookup}</a></li>
		  </ul>
		</li>
	  </ul>{/if}

	  <ul class="nav">
		<li class="dropdown"><a class="dropdown-toggle" data-toggle="dropdown" href="#">{$LANG.navbilling} <b class="caret"></b></a>
		  <ul class="dropdown-menu">
			<li><a href="clientarea.php?action=invoices">{$LANG.invoices}</a></li>
			<li><a href="clientarea.php?action=quotes">{$LANG.quotestitle}</a></li>
			<li class="divider"></li>
			{if $condlinks.addfunds}<li><a href="clientarea.php?action=addfunds">{$LANG.addfunds}</a></li>{/if}
			{if $condlinks.masspay}<li><a href="clientarea.php?action=masspay&all=true">{$LANG.masspaytitle}</a></li>{/if}
			{if $condlinks.updatecc}<li><a href="clientarea.php?action=creditcard">{$LANG.navmanagecc}</a></li>{/if}
		  </ul>
		</li>
	  </ul>

	  <ul class="nav">
		<li class="dropdown"><a class="dropdown-toggle" data-toggle="dropdown" href="#">{$LANG.navsupport} <b class="caret"></b></a>
		  <ul class="dropdown-menu">
			<li><a href="supporttickets.php">{$LANG.navtickets}</a></li>
			<li><a href="knowledgebase.php">{$LANG.knowledgebasetitle}</a></li>
			<li><a href="downloads.php">{$LANG.downloadstitle}</a></li>
			<li><a href="serverstatus.php">{$LANG.networkstatustitle}</a></li>
		  </ul>
		</li>
	  </ul>

	  <ul class="nav">
		<li><a href="submitticket.php">{$LANG.navopenticket}</a></li>
	  </ul>

	  {if $condlinks.affiliates}<ul class="nav">
           <li><a href="affiliates.php">{$LANG.affiliatestitle}</a></li>
	  </ul>{/if}

	  <ul class="nav pull-right">
		<li class="dropdown">
		  <a href="#" class="dropdown-toggle" data-toggle="dropdown">{$LANG.hello}, {$loggedinuser.firstname}! <b class="caret"></b></a>
		  <ul class="dropdown-menu">
			<li><a href="clientarea.php?action=details">{$LANG.editaccountdetails}</a></li>
			{if $condlinks.updatecc}<li><a href="clientarea.php?action=creditcard">{$LANG.navmanagecc}</a></li>{/if}
			<li><a href="clientarea.php?action=contacts">{$LANG.clientareanavcontacts}</a></li>
			{if $condlinks.addfunds}<li><a href="clientarea.php?action=addfunds">{$LANG.addfunds}</a></li>{/if}
			<li><a href="clientarea.php?action=emails">{$LANG.navemailssent}</a></li>
			<li><a href="clientarea.php?action=changepw">{$LANG.clientareanavchangepw}</a></li>
			<li class="divider"></li>
			<li><a href="logout.php">{$LANG.logouttitle}</a></li>
		  </ul>
		</li>
	  </ul>
{else}
	  <ul class="nav">
		<li><a href="announcements.php">{$LANG.announcementstitle}</a></li>
	  </ul>

	  <ul class="nav">
		<li><a href="knowledgebase.php">{$LANG.knowledgebasetitle}</a></li>
	  </ul>

	  <ul class="nav">
		<li><a href="serverstatus.php">{$LANG.networkstatustitle}</a></li>
	  </ul>

	  <ul class="nav">
		<li><a href="affiliates.php">{$LANG.affiliatestitle}</a></li>
	  </ul>

	  <ul class="nav">
		<li><a href="contact.php">{$LANG.contactus}</a></li>
	  </ul>

	  <ul class="nav pull-right">
		<li class="dropdown"><a class="dropdown-toggle" data-toggle="dropdown" href="#">{$LANG.account} <b class="caret"></b></a>
		  <ul class="dropdown-menu">
			<li><a href="clientarea.php">{$LANG.login}</a></li>
			<li><a href="register.php">{$LANG.register}</a></li>
			<li class="divider"></li>
			<li><a href="pwreset.php">{$LANG.forgotpw}</a></li>
		  </ul>
		</li>
	  </ul>
{/if}

       </div><!-- /.nav-collapse -->
     </div>
   </div><!-- /navbar-inner -->
 </div><!-- /navbar -->


<div class="whmcscontainer">
   <div class="contentpadded">

{if $pagetitle eq $LANG.carttitle}<div id="whmcsorderfrm">{/if}

criat · November 16, 2013

Does this happens for new users as well?

Maybe something about your password encryption? Did you try resetting password, creating a new user, checking the account fields on phpMyAdmin and so on?

Good luck

bear · November 16, 2013

Are you running the latest version?

If not check that the user details have not changed by someone using one of the exploits that were revealed a little while back.

If you've upgraded just before this started, did you change the configuration file at all?

Have you checked it's the same on the site as it was before the issue began?

HostStratus · November 17, 2013

Are you running the latest version?
If not check that the user details have not changed by someone using one of the exploits that were revealed a little while back.

If you've upgraded just before this started, did you change the configuration file at all?

Have you checked it's the same on the site as it was before the issue began?

Did an upgrade a while back and the system got stuck in maintenance mode and I was experiencing a lot of issues. So I tried to fix the issues by doing a new install over the old existing database. This appeared to solve all my issues(even this login issue) but as of today it's back again. Not sure what changed to be honest. I have verified that it's not a template issue by changing the template back to default. What should I do at this point? I really want to avoid doing a complete fresh install as I would lose so much settings data as well as clients/packages/etc....Is there anyway to do a fresh install and then copy over just those specific tables?

Really lost here and I feel hopeless as I'm on a leased license. Clients are getting really frustrated as am I(they cant pay invoices and thus my income is at 0).

HostStratus · November 17, 2013

Update: I can login just fine with an external login form from http://www.hoststratus.com in the upper right of the page. However, with https://clients.hoststratus.com I can not login from the client area default login form.

WHMCS John · November 20, 2013

Hi,

Here are some things for you to check:

1. The client is in Active or Inactive status (Closed clients cannot login).

2. "Login as Client" permission is not given in Setup > Staff Management > Administrator Roles > Edit

3. There's a php.ini file within the WHMCS root directory - remove it. A php.ini file would make PHP see a different session and so the WHMCS session would be lost

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