Si Posted October 25, 2013 Share Posted October 25, 2013 Please read carefully!! You are talking about 5.1.13. In your previous post you've mentioned 5.2.13 What version are running 5.1.x or 5.2.x? Yes, already, that's what I've been telling him and waiting for a confirmation from him or others about the issue existing for them on 5.2.12. Anyone? To be fair though, with so many updates recently, it's hard to blame people for making mistakes. 0 Quote Link to comment Share on other sites More sharing options...
mhx Posted October 25, 2013 Share Posted October 25, 2013 Correct... my mistake.. Face-palms self. 0 Quote Link to comment Share on other sites More sharing options...
FrankAU Posted October 25, 2013 Share Posted October 25, 2013 +1 opening attachment dos not work with latest update 5.2.12 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted October 25, 2013 Share Posted October 25, 2013 You didn't accidently install the 5.1.13 patch on your 5.2 series install, did you? That seems to have caused issues, such as this, with several people. 0 Quote Link to comment Share on other sites More sharing options...
Si Posted October 25, 2013 Share Posted October 25, 2013 You didn't accidently install the 5.1.13 patch on your 5.2 series install, did you? That seems to have caused issues, such as this, with several people. who are you addressing that question to exactly? 0 Quote Link to comment Share on other sites More sharing options...
ebmocwen Posted October 25, 2013 Share Posted October 25, 2013 You didn't accidently install the 5.1.13 patch on your 5.2 series install, did you? That seems to have caused issues, such as this, with several people. I *almost* did this. I wouldn't be surprised if many others have done so to. I missed 5.2.11, saw the update for 5.2.12 and at the bottom of the page 5.1.13 was mentioned, had to look more than twice, was wondering where 5.2.13 could be found. 0 Quote Link to comment Share on other sites More sharing options...
Si Posted October 26, 2013 Share Posted October 26, 2013 Nope, this has NOTHING to do with installing a 5.1 version on a 5.2 install. The question: Are you all saying that you are on 5.2.12 and are able to read attachments on customers tickets without being taken to the client index page? That's all that's being asked here. 0 Quote Link to comment Share on other sites More sharing options...
mlew2 Posted October 26, 2013 Share Posted October 26, 2013 who are you addressing that question to exactly? Could be to anyone that may be having trouble with 5.2.12 0 Quote Link to comment Share on other sites More sharing options...
mrascii Posted October 26, 2013 Share Posted October 26, 2013 So, no solution yet for us who can not download ticket attachment files? 0 Quote Link to comment Share on other sites More sharing options...
seancon1 Posted October 26, 2013 Share Posted October 26, 2013 i also have the issue with clicking an attachment to a ticket and i am redirected to the client area. upgraded from 5.2.10 to 5.2.12 with incremental patch. 0 Quote Link to comment Share on other sites More sharing options...
seancon1 Posted October 26, 2013 Share Posted October 26, 2013 i also have the issue with clicking an attachment to a ticket and i am redirected to the client area.upgraded from 5.2.10 to 5.2.12 with incremental patch. a full upgrade did not correct the issue 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted October 26, 2013 Share Posted October 26, 2013 Gentleman, I have a particular question, and a specific answer as well: Question: Is the bug section of the forums difficult to find now? Often, I see submissions in the Technical Issues and Questions area that look like bug reports, or potential bug reports. Can someone, or multiples help identify this for me as an issue or not? Answer: We have an update to the Ticket Attachment functionality in 5.2.12. If you submit a ticket, you can receive this update. 0 Quote Link to comment Share on other sites More sharing options...
FrankAU Posted October 26, 2013 Share Posted October 26, 2013 Gentleman, I have a particular question, and a specific answer as well: Question: Is the bug section of the forums difficult to find now? Often, I see submissions in the Technical Issues and Questions area that look like bug reports, or potential bug reports. Can someone, or multiples help identify this for me as an issue or not? Answer: We have an update to the Ticket Attachment functionality in 5.2.12. If you submit a ticket, you can receive this update. Chris, Can that updated be downloaded and applied by us? Instead of opening a ticket 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted October 26, 2013 Share Posted October 26, 2013 It's supplied via the ticket system. So yes, and no -> A ticket is still required sir. 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted October 26, 2013 Share Posted October 26, 2013 (edited) I put in a ticket, and got a response within the hour with the patch. I personally haven't seen the issue, using IE 9, in 5.2.12. However, I figured I would get the patch just in case. Maybe it is browser specific or something. I do have dl.php excluded from my mod_rewrite rules, though. That may be why I haven't seen it in the latest version. I did have the issue, in the past on version 5.2.8. Things would work when I disabled SSL, but with SSL, it would redirect to the client area login when I tried to view/download PDFs or attachments. Excluding dl.php from mod_rewrite, with the following line, fixed it: # Exclude dl.php from rewrite rules RewriteRule ^(dl\.php) - [L] Edited October 26, 2013 by SeanP 0 Quote Link to comment Share on other sites More sharing options...
BryanB Posted October 26, 2013 Share Posted October 26, 2013 Gentleman, I have a particular question, and a specific answer as well: Question: Is the bug section of the forums difficult to find now? Often, I see submissions in the Technical Issues and Questions area that look like bug reports, or potential bug reports. Can someone, or multiples help identify this for me as an issue or not? Answer: We have an update to the Ticket Attachment functionality in 5.2.12. If you submit a ticket, you can receive this update. Yes it is difficult to find. I didn't know it existed. The problem is that the logged in session of these forums appears to be very short. Everytime I come back to them I'm kicked out and have to log in again (which itself is another annoying issue, maybe it can be extended) but anyway, after doing some digging around I found that the bug reports sub section is only visible to logged in users. I usually will browse the forums and if I have a topic to post I'll go to the most relevant section I can find but then realize that I'm no longer logged in, have to log in again and by the time I get logged in I'm just looking for the "new thread" button. Maybe making it visible to not logged in visitors will help. 0 Quote Link to comment Share on other sites More sharing options...
brianr Posted October 26, 2013 Share Posted October 26, 2013 Question: Is the bug section of the forums difficult to find now? Often, I see submissions in the Technical Issues and Questions area that look like bug reports, or potential bug reports. Can someone, or multiples help identify this for me as an issue or not? It's an issue for a number of reasons... First, yes, it is hard(er) to find, and not obvious any more (it's a tiny-font sub-forum off the main list and easily overlooked). Second, if you did find it, your first impression would be that the reports there rarely get any feedback. (Of the 20 threads in my view, 2 are stickys, and only 6 of the 18 left, mostly at the bottom, have any sort of [sTATUS] tag associated with it.) Lastly, it's also a moderation issue... If this thread was a bug report, why wasn't it moved? Bug reporting has been a mess, IMHO, for a long time. There is no tracking of the reports, and all too often they are marked [FIXED] or [RESOLVED] with no resolution posted. 0 Quote Link to comment Share on other sites More sharing options...
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