bitboxes Posted October 25, 2013 Share Posted October 25, 2013 just updated to 12 useing the increments of .11 and .12 and now i can no longer open any tickets. just left with a blank page. when i turn on php debuging i get the following error Fatal error: Call to undefined function autoHyperLink() in /includes/ticketfunctions.php on line 0 going to do a full reinstall so see if that clears the problem just posting this now as a FYI incase i'm not the only one. Tom 0 Quote Link to comment Share on other sites More sharing options...
tomb Posted October 25, 2013 Share Posted October 25, 2013 I can't confirm this. I am able to open a support ticket as expected using 5.2.12. We also upgraded from whmcs_v5212_incremental, too. 0 Quote Link to comment Share on other sites More sharing options...
PascM Posted October 25, 2013 Share Posted October 25, 2013 You don't need a full reinstall just clear your cache but there's another problem, if you get an attachment within a ticket you can't download that through your admin area.... 0 Quote Link to comment Share on other sites More sharing options...
tomb Posted October 25, 2013 Share Posted October 25, 2013 @ PascM: You should've open another thread for that. I am able to reproduce this. 0 Quote Link to comment Share on other sites More sharing options...
PascM Posted October 25, 2013 Share Posted October 25, 2013 After the last update to 5.2.12 i can't download the attachments that my clients sent me through tickets. 0 Quote Link to comment Share on other sites More sharing options...
PascM Posted October 25, 2013 Share Posted October 25, 2013 (edited) You are right please follow up here -> - Link Removed - Edited October 25, 2013 by Infopro URLs Removed - Threads Merged 0 Quote Link to comment Share on other sites More sharing options...
zoilodiaz Posted October 25, 2013 Share Posted October 25, 2013 After the last update to 5.2.12 i can't download the attachments that my clients sent me through tickets. Hi, same issue here. 0 Quote Link to comment Share on other sites More sharing options...
bitboxes Posted October 25, 2013 Author Share Posted October 25, 2013 Fixed my end.... a upload of the full install download fixed the ticket system and all is now working correctly Tom Also PS befor i couldn't open any tickets with or without attachments. 0 Quote Link to comment Share on other sites More sharing options...
tomb Posted October 25, 2013 Share Posted October 25, 2013 (edited) Yes, I am able to reproduce this. As soon as I click the attachments I am getting redirected to the client area. Please also check. Attachments do not show up in my email support notifications. Edited October 25, 2013 by tomb 0 Quote Link to comment Share on other sites More sharing options...
tomb Posted October 25, 2013 Share Posted October 25, 2013 @ bitboxes: Great to hear. Please updated your thread title to something like [solved] updated to 5.2.12 lost access to tickets. 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted October 25, 2013 Share Posted October 25, 2013 I don't seem to be having this issue on 5.2.12. I upgraded from 5.2.10 with the incremental patch. Do you have mod_security rules in place? I assume you cleared your templates cache (templates_c)? 0 Quote Link to comment Share on other sites More sharing options...
bitboxes Posted October 25, 2013 Author Share Posted October 25, 2013 ok i'll have a go (new to this forum). Tom 0 Quote Link to comment Share on other sites More sharing options...
musti19 Posted October 25, 2013 Share Posted October 25, 2013 same problem here: Fatal error: Call to undefined function autoHyperLink() /includes/ticketfunctions.php on line 0 from 5.2.10 to 5.2.12 (incremental) and from 5.2.12 to 5.2.13 (incremental) 0 Quote Link to comment Share on other sites More sharing options...
malfunction Posted October 25, 2013 Share Posted October 25, 2013 Same here, click on an attachment and get redirected to the index page. 0 Quote Link to comment Share on other sites More sharing options...
tomb Posted October 25, 2013 Share Posted October 25, 2013 Sounds like you mixed up v5.2.12 with v5.1.13. 5.2.13 does not yet exist! 0 Quote Link to comment Share on other sites More sharing options...
PascM Posted October 25, 2013 Share Posted October 25, 2013 (edited) I don't seem to be having this issue on 5.2.12. I upgraded from 5.2.10 with the incremental patch. Do you have mod_security rules in place? I assume you cleared your templates cache (templates_c)? with or without the mode_security rules and cleared templates cache the problem remains for me. Edited October 25, 2013 by PascM typo 0 Quote Link to comment Share on other sites More sharing options...
mrascii Posted October 25, 2013 Share Posted October 25, 2013 Tried both increamental and full download and cleared templates_c files and the problem is still persist. 0 Quote Link to comment Share on other sites More sharing options...
tomb Posted October 25, 2013 Share Posted October 25, 2013 What about attachments in your email notifications? So far they seem to be missing. I am still testing. 0 Quote Link to comment Share on other sites More sharing options...
mhx Posted October 25, 2013 Share Posted October 25, 2013 I cant even view tickets supporttickets.php?action=viewticket&id=2546 I get a blank page. 0 Quote Link to comment Share on other sites More sharing options...
Strats Posted October 25, 2013 Share Posted October 25, 2013 Hi, Same issue here too, can't access ticket attachments 0 Quote Link to comment Share on other sites More sharing options...
mhx Posted October 25, 2013 Share Posted October 25, 2013 I was able to get my tickets to work by doing a 5.2.12 full install. Removed templates and install folder - - - Updated - - - 5.2.13 is what breaks tickets. - - - Updated - - - it also breaks the gateyway log, mines blank... Full 5.2.12 seems to be ok tho 0 Quote Link to comment Share on other sites More sharing options...
Si Posted October 25, 2013 Share Posted October 25, 2013 I was able to get my tickets to work by doing a 5.2.12 full install. Removed templates and install folder - - - Updated - - - 5.2.13 is what breaks tickets. - - - Updated - - - it also breaks the gateyway log, mines blank... Full 5.2.12 seems to be ok tho There is no 5.2.13 (why do you mention it?) I can view tickets, (but cannot view attachments). Clicking on them takes me to client index page. I'm running 5.2.12 (the latest version) and incrementally upgraded from 5.2.10 and then 5.2.11 and then to 5.2.12. I don't want to do a full upgrade to solve this. Can any advise what files I need to upload out of the full package to solve this problem? 0 Quote Link to comment Share on other sites More sharing options...
mhx Posted October 25, 2013 Share Posted October 25, 2013 There is no 5.2.13 (why do you mention it?) I can view tickets, (but cannot view attachments). Clicking on them takes me to client index page. I'm running 5.2.12 (the latest version) and incrementally upgraded from 5.2.10 and then 5.2.11 and then to 5.2.12. I don't want to do a full upgrade to solve this. Can any advise what files I need to upload out of the full package to solve this problem? http://www.whmcs.com/members/downloads.php?action=displaycat&catid=1 25th Oct 2013 5.1.13 SECURITY Incremental Patch Update 392 kB Download » 0 Quote Link to comment Share on other sites More sharing options...
Si Posted October 25, 2013 Share Posted October 25, 2013 So you meant 5.1.13 ? Does anyone have a fix or confirm the issue still exists on 5.2.12? 0 Quote Link to comment Share on other sites More sharing options...
tomb Posted October 25, 2013 Share Posted October 25, 2013 Please read carefully!! You are talking about 5.1.13. In your previous post you've mentioned 5.2.13 What version are running 5.1.x or 5.2.x? 0 Quote Link to comment Share on other sites More sharing options...
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