How to hide/disable support ticket in my client area

[osforce]

I am new to WHMCS, and I am using Kayako for support, so I like to hide/disable default support ticket in my client area, how can make that happen?

[othellotech]

You remove the links from the .tpl files

[KatrinaT]

Can you give me a little more guidance on exactly which .tpl files to edit? I am new to php setups. Thanks!

[brian!]

if you were using the default theme, then removing the code below from header.tpl would remove the dropdown links to existing tickets, knowledgebase, downloads and server status (when logged in) - plus opening new tickets too... I guess at the very least, you'd want to remove the links to supporttickets.php and submitticket.php

 

          <ul class="nav">
           <li class="dropdown"><a class="dropdown-toggle" data-toggle="dropdown" href="#">{$LANG.navsupport} <b class="caret"></b></a>
             <ul class="dropdown-menu">
               <li><a href="supporttickets.php">{$LANG.navtickets}</a></li>
               <li><a href="knowledgebase.php">{$LANG.knowledgebasetitle}</a></li>
               <li><a href="downloads.php">{$LANG.downloadstitle}</a></li>
               <li><a href="serverstatus.php">{$LANG.networkstatustitle}</a></li>
             </ul>
           </li>
         </ul>

         <ul class="nav">
           <li><a href="submitticket.php">{$LANG.navopenticket}</a></li>
         </ul>

[Kian]

Or create an .htaccess 301 redirect. Imo it's better because in this way you don't have to worry when you replace template files when you install updates, templates or edit existing ones.

Redirect 301 /supporttickets.php http://whateveryouwant.example.com/support

[HardSoftCode]

Hi

 

You can use this module it redirect any page from WHMCS to a new URL

http://www.alfnyhost.com/project/whmcs-url-redirector.html