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Resetting 2-factor auth (Google Authenticator)


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I took the IOS update of Google Authenticator this morning and it's forgotten my info. I can't login as I can't remember my backup code.


I have full access to the file system and DB but am not sure what I need to do to re-gain access and reset Google Auth.


I logged a support ticket a while back but so far no response and it's quite important I get my access back asap.





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And...how did you solve it?

I have my backup code but I can't find anywhere how to reset it - there is NO info about it


There is a field in the admin table that specifies the auth type (can't remember what is is set to but I think it's 4 letters). Delete this and then you can login with just your username and password. Once in you can reset the 2 factor auth.


That said, looks like the app has been fixed now.

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  • 2 months later...

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