thinksynergy Posted September 4, 2013 Share Posted September 4, 2013 I took the IOS update of Google Authenticator this morning and it's forgotten my info. I can't login as I can't remember my backup code. I have full access to the file system and DB but am not sure what I need to do to re-gain access and reset Google Auth. I logged a support ticket a while back but so far no response and it's quite important I get my access back asap. Thanks Jim 0 Quote Link to comment Share on other sites More sharing options...
thinksynergy Posted September 4, 2013 Author Share Posted September 4, 2013 It's ok, figured it out... glad I didn't wait for support though, >1h and not even a response 0 Quote Link to comment Share on other sites More sharing options...
ericeric Posted September 7, 2013 Share Posted September 7, 2013 And...how did you solve it? I have my backup code but I can't find anywhere how to reset it - there is NO info about it 0 Quote Link to comment Share on other sites More sharing options...
thinksynergy Posted September 8, 2013 Author Share Posted September 8, 2013 And...how did you solve it?I have my backup code but I can't find anywhere how to reset it - there is NO info about it There is a field in the admin table that specifies the auth type (can't remember what is is set to but I think it's 4 letters). Delete this and then you can login with just your username and password. Once in you can reset the 2 factor auth. That said, looks like the app has been fixed now. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 10, 2013 WHMCS Support Manager Share Posted September 10, 2013 Hi, I'd prefer not to post this in a public forum, but feel free to open a ticket and we can help. 0 Quote Link to comment Share on other sites More sharing options...
tndesigns Posted November 28, 2013 Share Posted November 28, 2013 I have lost my back up key too can you help me travis@tndesigns.com.au URGENT 0 Quote Link to comment Share on other sites More sharing options...
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