Posted invoice as paid, need to change gateway

[nobaloney]

A client set up to pay by PayPal sent in a payment. I deposted the check and manually marked the invoice as paid. The invoice now shows up as paid by PayPal. It shouldn't. I've tried marking the invoice as unpaid, changing the gateway type, and then marking the invoice as paid again. No luck. The PayPal payment information sticks. Any way to fix this?

 

Thanks.

 

Jeff

[jclarke]

Did you delete the transaction as well? If not click the red minus image next to the transaction at the bottom of the invoice, mark as unpaid, then add the payment again using the correct gateway.

[nobaloney]

I did delete the payment transaction. I just brought up the invoice on it's own (not just the list of that client's invoices) and marked it as paid by mail-in. The transaction now shows up as paid by mail-in, but the invoice still shows up as a PayPal invoice. I'm guessing it can't be changed, and I'm just going to leave it.

 

Thanks, Joe.

 

Jeff

[WHMCS John]

Hi,

The invoice payment method will be based upon the payment method under the client's Products/services or Domains tab. If you choose to pay it via a different method without changing the invoice payment method first, it won't change the original payment method automatically.

 

However you can still see which payment method was actually used by looking at the transaction record.