aarkay777 Posted May 22, 2013 Share Posted May 22, 2013 Hello There A week ago, I upgraded to 5.24 and today to 5.25. Noticed the following glitches: - Clients->View Search Clients no longer works for "Company Name". Shows all clients twice in an extremely long result list, instead of the one company you search for. - The new sidebar search also shows all-clients in the results of any Company search - Clients->View Search Clients shows double listing for each client upon performing a "Client Name" search. The same search gives the correct unique results when conducted from the sidebar. - The Cron no longer sends "Upcoming Domain Renewal Notice" for each domain of one single client expiring on the same date. Instead it sends the notice for one domain out of many domains of that client expiring on the same day. 1. Any of you guys who have upgraded to 5.25 facing the above issues? If yes, which ones / any fixes? 2. My license is leased by my Data Center. Is there a way I can contact WHMCS support team for help with the above? In other words, can I login somewhere using my license key? Thanks Guys 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted May 22, 2013 Share Posted May 22, 2013 the clients search problem (all 3 you list) are known bugs... though bizarrely, I don't see the double listing on my installation, but others do... i'm pretty sure it was bugged in 5.2.4 (5.2.5 just being a security update). haven't ran across the cron error you mention, but i've not have any clients with multiple domains expiring on the same date yet. as far as I know, there are no fixes available - the next update is 5.3 and I think I read it is due for release on June 6th. can't help with the license issue - can you use the support link at the top? 0 Quote Link to comment Share on other sites More sharing options...
aarkay777 Posted May 23, 2013 Author Share Posted May 23, 2013 Not very happy to learn that I am not alone. Hope the bugs in 5.2.4 are addressed in 5.3 I can visit the Support link above but cannot use "Ask Us" facility. Maybe someone knows how a leased license client can ask for help! the clients search problem (all 3 you list) are known bugs... though bizarrely, I don't see the double listing on my installation, but others do... i'm pretty sure it was bugged in 5.2.4 (5.2.5 just being a security update). haven't ran across the cron error you mention, but i've not have any clients with multiple domains expiring on the same date yet. as far as I know, there are no fixes available - the next update is 5.3 and I think I read it is due for release on June 6th. can't help with the license issue - can you use the support link at the top? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted May 23, 2013 Share Posted May 23, 2013 are you able to send a private message to WHMCS Chris, or one of his colleagues, via the forum ? 0 Quote Link to comment Share on other sites More sharing options...
kenwardc Posted August 2, 2013 Share Posted August 2, 2013 The Company Search bug is an extremely annoying issue that needs addressing. We have thousands of customers and to have to page through them all to find one is simply ridiculous. Roll on the fix! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 6, 2013 WHMCS Support Manager Share Posted August 6, 2013 Hi, My apologies for the inconvenience caused. In the meantime you can still use the Intelligent Search in the top-right of every page to search for clients and also company names. 0 Quote Link to comment Share on other sites More sharing options...
kenwardc Posted August 6, 2013 Share Posted August 6, 2013 John! It's been staring me in the face all this time. You are a star - I will use the Intelligent Search from now on. RESULT! Thanks. Cheers Chris 0 Quote Link to comment Share on other sites More sharing options...
office_dude Posted August 27, 2013 Share Posted August 27, 2013 - The Cron no longer sends "Upcoming Domain Renewal Notice" for each domain of one single client expiring on the same date. Instead it sends the notice for one domain out of many domains of that client expiring on the same day. Hi aarkay777, Did you ever get to the bottom of this one? We've recently upgraded to 5.27 & having issues with 'grouped' domain reminders too. The message sends, however as you mentioned, it only lists 1 of the client's domains. Have tried reverting back to the default email template & still experiencing the same issue 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.