VRD Posted May 14, 2013 Share Posted May 14, 2013 I am trying to write some articles for my knowledge base. I have done one without a hitch. The second one keeps giving me an error: "Forbidden - You do not have permission to access this document." I have tried just typing text and also pasting from Word. I even removed all the Word formatting before pasting usign the 'past from Word' tool. Totally baffled, any help will be greatly appreciated 0 Quote Link to comment Share on other sites More sharing options...
R-n-R Posted May 14, 2013 Share Posted May 14, 2013 What version of WHMCS are you using? 0 Quote Link to comment Share on other sites More sharing options...
VRD Posted May 16, 2013 Author Share Posted May 16, 2013 I am using version 5.2 0 Quote Link to comment Share on other sites More sharing options...
robb3369 Posted May 16, 2013 Share Posted May 16, 2013 Maybe its hitting a mod_security rule? We had a couple of issues with certain KB articles. 0 Quote Link to comment Share on other sites More sharing options...
VRD Posted May 16, 2013 Author Share Posted May 16, 2013 Not sure what that means I'm afraid 0 Quote Link to comment Share on other sites More sharing options...
robb3369 Posted May 16, 2013 Share Posted May 16, 2013 If your running mod_security on the box, it will block certain "post" data such as SQL commands, URLs, etc. Usually the error message is 403 (Forbidden) or 406 (Not Acceptable)... If you are using cpanel, check /usr/local/apache/logs/modsec_audit.log 0 Quote Link to comment Share on other sites More sharing options...
VRD Posted May 20, 2013 Author Share Posted May 20, 2013 Thank you I am using Plesk Reseller and I've not done anything to the settings in there. The first KB article I wrote uploaded without a problem, it's the 2nd one that suddenly go the error message. So I'd assume it's not a settings issue or the first one would have failed too? Thanks for all your help so far 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted May 20, 2013 Share Posted May 20, 2013 Not necessarily. If the content of your second post contains a value that mod_security is seeing as suss it would stop it. Do you have access to your server log files? If not it will be a trial and error approach. Firstly change the kb article name and try saving it, then bit by bit cut back the content until it saves without error. It could be a case of a particular word in the article. Something like 'rm', 'shell', etc. 0 Quote Link to comment Share on other sites More sharing options...
VRD Posted June 3, 2013 Author Share Posted June 3, 2013 Thank you I have raised a ticket with my host to see the server log files. I did do some trial and error but go nowhere 0 Quote Link to comment Share on other sites More sharing options...
VRD Posted June 3, 2013 Author Share Posted June 3, 2013 My host sorted it out and it seems to be working now. Thank you all for pointing me in the right direction 0 Quote Link to comment Share on other sites More sharing options...
bear Posted June 3, 2013 Share Posted June 3, 2013 He say what it was? If so, can you share that? 0 Quote Link to comment Share on other sites More sharing options...
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