Chad Posted March 23, 2013 Share Posted March 23, 2013 (edited) Ticket opened 3/16 after lousy upgrade to 5.2.1. What do I get as a first reply? Lousy canned response about upgrading to 5.2.2 which also did not rectify my problem nor resolved the issues I clarified in my first post in the ticket, at all! Ignorance. 2 days later on March 18th I get a request for admin access. I provide a read only with extensive options enabled. This wasn't good enough. I get notified 3 days later on 3/21 that admin rights must be "full". Lame support techs took 3 days to ask this? 3/22. No response back to several bugs and count the days now. Let's count the bugs that did NOT exist prior to upgrading at all and yes, even with my custom header/footer templates. #1 All shopping cart links screwed up. They all redirect back to product page. All browsers too. #2 Ticket listing always shows oldest tickets top first regardless clicking it to sort of newest top to oldest bottom. #3 Predefined replies link not working anymore #4 Admin settings not saving such as check-box for ticket notifications for departments It is unacceptable that a company who provides a billing software for web hosters take this long to response. Totally inexcusable. WHMCS = thrash And my pasts complaints here in the forums that WERE sincere and valuable were stubbornly and ignorantly deleted by mods/admins here. So pathetic. Update: confirmed same issue with shopping cart ordering with default links and unmodified default header/footer templates too. Update #2: confirmed all bugs with 100% default whmcs files uploaded (templates_c cleared too) Edited March 23, 2013 by Chad Link to comment Share on other sites More sharing options...
Chad Posted March 23, 2013 Author Share Posted March 23, 2013 Last response in ticket 2 days ago. No resolution. Customers can't order from my billing system. Replicated with 100% default whmcs install files. Worst customer support ever. I'm going to leave my reviews if this is not 100% resolved today. I've had enough. Link to comment Share on other sites More sharing options...
Chad Posted March 23, 2013 Author Share Posted March 23, 2013 Again, another bug. Admin panel > report menu > drop down has blank options Link to comment Share on other sites More sharing options...
vec Posted March 24, 2013 Share Posted March 24, 2013 if it was me and you went on like this on the forum I'd delete your tickets... Link to comment Share on other sites More sharing options...
vec Posted March 24, 2013 Share Posted March 24, 2013 and there is NO blank report options in my system.. Link to comment Share on other sites More sharing options...
Chad Posted March 24, 2013 Author Share Posted March 24, 2013 No one asked you vec so spare me your opinion. I'm s customer and entitled to voice my distress Link to comment Share on other sites More sharing options...
vec Posted March 24, 2013 Share Posted March 24, 2013 and so am I... so when you post on a forum idiot you are going to get a response Link to comment Share on other sites More sharing options...
Chad Posted March 24, 2013 Author Share Posted March 24, 2013 Your a jerk. Go find a new hobby. This is called a feedback forum. Link to comment Share on other sites More sharing options...
Chad Posted March 24, 2013 Author Share Posted March 24, 2013 Editing your post. Original below to show your a classless act Here is the message that has just been posted: *************** and so am I... so when you post on a forum idiot you are going to get a response *************** Link to comment Share on other sites More sharing options...
Infopro Posted March 24, 2013 Share Posted March 24, 2013 Hi guys. Feel free to start a new thread with a whole new outlook, at your leisure. This one is dead. See you there! Link to comment Share on other sites More sharing options...
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