Jump to content

[NOT A BUG] Password reset option not working anymore (V5.2)

Recommended Posts



After the upgrade from 5.1.2 to 5.2.1 and after that to 5.2.2 the password reset option isn't working any more. Clients can request a password reset, they get 1 email. This email contains a link they have to click to get a new password. The page displayed says that a password has been created and should be in their email account.


However looking at the mail server logs no email with a new password is send. I tested this with multiple accounts and it didn't work with any account.


Is this a known bug? What is the solution?

Link to comment
Share on other sites

Ours is working. The email they receive takes them to a page where they enter a new password and can then continue to the client area. There is no second email sent or advised.


We use a styled theme based on the Default theme. Maybe you need to update your templates or clear your templates_c folder.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated