[NOT A BUG] Password reset option not working anymore (V5.2)

[mscholten]

Hello,

 

After the upgrade from 5.1.2 to 5.2.1 and after that to 5.2.2 the password reset option isn't working any more. Clients can request a password reset, they get 1 email. This email contains a link they have to click to get a new password. The page displayed says that a password has been created and should be in their email account.

 

However looking at the mail server logs no email with a new password is send. I tested this with multiple accounts and it didn't work with any account.

 

Is this a known bug? What is the solution?

[Damo]

Ours is working. The email they receive takes them to a page where they enter a new password and can then continue to the client area. There is no second email sent or advised.

 

We use a styled theme based on the Default theme. Maybe you need to update your templates or clear your templates_c folder.

[mscholten]

After adding the "classic" template to the URL it was solved (it provided a form to set the password). Thanks for mentioning it, I'll update our templates and that should fix this issue (I did forget to update that template file).

[wsa]

If you use the old themes you need to update i happened to me also until I integration a new themes