redham Posted March 16, 2013 Share Posted March 16, 2013 Please delete the option under: Setup >General Settings >Support >"Ticket Reply List Order" Since this is now controlled from the ticket area it's self, by clicking on "Last Reply" in the top column. This threw me for a loop simply because I'm used to setting it from the "Setup" tab. redham 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted March 16, 2013 Share Posted March 16, 2013 Please dont delete the option in system settings, make it so that is the default for the view of the page (i.e. exactly as it works now under 5.0.3) 0 Quote Link to comment Share on other sites More sharing options...
redham Posted March 17, 2013 Author Share Posted March 17, 2013 (edited) I could care less which is finally decided but there in no need in having the setting even there under "Setup" tab if the sort order is going to be decided from the client support screen it's self. I can see how some support tech might like to have the old tickets first (NO I can't) but if they want it they should be able to select it and this new way does allow either way for any tech to see it. BUT! The site owner or head each should decide which way it always starts up, and starting by listing the "OLDEST" ticket first is NOT (IMO) the best choice, and this is how it now operates. I think the compromise here is to leave the setting to select the order of the tickets under the "Setup" tab which would be decided by the head technician. Then also leave the ability to change the sort order from the ticket page for whatever tech is viewing the tickets to decide how he want to view them. Before that can even happen the "old" selection method must first take precedence and now it has NO EFFECT 'what so ever' so something needs done with it. Either remove it entirely or make it the default for ticket order. redham Edited March 17, 2013 by redham 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted March 19, 2013 WHMCS CEO Share Posted March 19, 2013 Nothing has changed as far as I can tell? The setting Ticket Reply List Order in Setup > General Settings > Support applies specifically to the order ticket messages/replies are displayed when viewing an individual ticket. It is not intended to determine the order of tickets as displayed in the main ticket list. This is controlled by the Last Reply column heading, and by default is oldest to newest. You can reverse this by clicking the column heading for Last Reply any time you want. And the order you choose will remain for the entire duration of your session. Matt 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted March 19, 2013 Share Posted March 19, 2013 Matt please kept how was the 5.0 I dont understand why you change this if this was working fine, Before i got all the new ticket on top now it at the bottom 0 Quote Link to comment Share on other sites More sharing options...
HostinPK Posted March 19, 2013 Share Posted March 19, 2013 Same here. Current change must be reverted to the old one. We need new tickets at the top of the list. 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted March 19, 2013 Share Posted March 19, 2013 Dont know why he change this if this was no problem before 0 Quote Link to comment Share on other sites More sharing options...
seancon1 Posted March 19, 2013 Share Posted March 19, 2013 why people no read? "Ticket Reply List Order" is for the ticket replies when a ticket is opened. the ascending/descending order when viewing all tickets can be changed by clicking the arrow above last reply 0 Quote Link to comment Share on other sites More sharing options...
DavidBee Posted March 19, 2013 Share Posted March 19, 2013 You can reverse this by clicking the column heading for Last Reply any time you want. And the order you choose will remain for the entire duration of your session. Matt This is not the case Matt. I emailed Chris and he confirmed it could be replicated. If I set last reply in the ticket view and refresh my browser it reverts the order. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted March 20, 2013 Share Posted March 20, 2013 Hello, It was replicated based on an apparent misunderstanding of the wording for that option. I confirm this works as designed in the ticket reply them selves, rather than the view of the queue. My apologies. 0 Quote Link to comment Share on other sites More sharing options...
mtk Posted March 26, 2013 Share Posted March 26, 2013 Just to reconfirm, the case here is the ticket queue/table and not the order of the replies inside a single ticket (set from the general settings). This should be marked as [bUG] again... 0 Quote Link to comment Share on other sites More sharing options...
mtk Posted March 29, 2013 Share Posted March 29, 2013 why wasn't this addresses in the release of v5.2.3? (!) after all there was a directadmin fix in this release. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted March 29, 2013 Share Posted March 29, 2013 Hello, The option is for setting the sorting view for replies inside an actual ticket, rather than the sorting of all tickets. There is a feature request for what you're requesting here: http://requests.whmcs.com/responses/setting-to-choose-which-default-order-to-have-for-support-tickets 0 Quote Link to comment Share on other sites More sharing options...
mtk Posted March 29, 2013 Share Posted March 29, 2013 Hey Chris, this cannot be listed as a feature request, since it was working before, and the problem was introduced in v5.2 - a.k.a bug! 0 Quote Link to comment Share on other sites More sharing options...
musti19 Posted March 29, 2013 Share Posted March 29, 2013 this is fixed with 5.2.3, i had the same problem in 5.2.2 0 Quote Link to comment Share on other sites More sharing options...
mtk Posted March 29, 2013 Share Posted March 29, 2013 not at my v5.2.3, and not according to the change log 0 Quote Link to comment Share on other sites More sharing options...
musti19 Posted March 30, 2013 Share Posted March 30, 2013 sorry, but the problem still exist.. And i can' edit my previous post. 0 Quote Link to comment Share on other sites More sharing options...
Si Posted April 3, 2013 Share Posted April 3, 2013 not fixed - 5.2.3 by default the ticket list shows the LAST ticket opened at the botton. Clicking on the 'LAST REPLY' column changes it to show the last ticket at the top (as it has always been) previously. However, refreshing the page (which I have set to do automatically after 1 minute) reverts it back again. 1) why was the default changed to something no-one wants or uses 2) this is a bug as it was working normally and correctly by default 3) the revert option does not last for the entire session but for 1 page refresh. This needs acknowledged and addressed please. 0 Quote Link to comment Share on other sites More sharing options...
Si Posted April 3, 2013 Share Posted April 3, 2013 I think I've found a 'strange' fix for this. (until the bug is fixed properly) 1) click on LAST REPLY column header to show tickets the way you want 2) click on SUPPORT > Support Tickets > All Active Tickets For some reason this keeps the order for the session. (Not doing step 2 reverts it back). 0 Quote Link to comment Share on other sites More sharing options...
tracedef Posted April 3, 2013 Share Posted April 3, 2013 We need newest tickets at top as well, the way it used to be! PLEASE! 0 Quote Link to comment Share on other sites More sharing options...
mtk Posted April 25, 2013 Share Posted April 25, 2013 there is still not an option to configure this on 5.2.4! 0 Quote Link to comment Share on other sites More sharing options...
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