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license invalid over IPv6 //// #LPV-649900


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almost 12 hours before I opened a critical ticket and so far no useful response from support. this is the worst support I have ever seen. we can not login into admin area. apparently we have a:


Licenses NoIP - Monthly Lease No Branding


Ticket ID: #LPV-649900



The license key has been entered incorrectly

The domain being used to access your install has changed

The IP address your install is located on has changed

The directory you are using has changed


If required, you can reissue your license from our client area on demand @ http://www.whmcs.com/members/clientarea.php to update the allowed install location.


Got a new license key? Click here to enter it

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  • WHMCS Support Manager


I see our staff replied to your ticket 5 times on Wednesday and twice this morning (Thursday). It appears your server is returning an IPv4 address, an IPv6 address and a local IPv4 address - all of which we have now added to your licence (normally only 1 IP address is recorded).


Your ticket is currently in Answered status, if you have any further problems please don't hesitate to update the ticket and we'll be pleased to assist you further.

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