Payments Paid But Invoices Still Marked Unpaid

[dworg]

Hi,

 

Lately, though clients made their payments (Paypal recurring subscription), system still mark the invoices as Unpaid and subsequently auto suspended their accounts.

 

Is this a problem with Paypal side or?

 

Also, most of the clients subscribed thru' Paypal subscription, sending the Invoice (14-day in advance) seems to confuse the clients as they thought they must pay the subscription manually resulting in "double" payment. Is it necessary for us to send invoice since if Paypal subscription went thru', Paypal side will send them email notification too.

 

Best Regards,

Will

[WHMCS John]

Hi,

Please navigate to Billing > Gateway Log. Do you see any record of the payments? If so the debug data and the result may give a clue as to what's happening.

 

If there are no entries please double-check the IPN settings in your account are configured per our documentation @ http://docs.whmcs.com/PayPal

 

If that's configured correctly already, in your PayPal account navigate to History > IPN History and click the Message ID link corresponding to a transaction not recorded in WHMCS. The data on that page, particularly the IPN URL and response code may give a clue as to what's happening.

 

---

 

You can customise your invoice notification emails to display a different message to clients with subscriptions: http://docs.whmcs.com/PayPal#Customising_Invoice_Emails_for_Subscriptions

[aquiss]

Maybe related, but Paypal have this week been sending the IPN callbacks, but taking a couple of hours after the payments have taken place to actually trigger notices in WHMCS. I suspect Paypal have a bit of backlog on the IPN bit.

 

I would advise giving it a couple of hours to see if the payments get marked as Paid.

[dworg]

Hi, thanks for the replies.

 

Indeed, the issue was because my Paypal's IPN message delivery status was Disabled.

 

This was because of a past decommissioned domain/project which caused false IPN error message and that's why the delivery status was set to Disabled.

 

Have edited the URL to that of my whmcspath and status set to Enabled. Believe this should solved the problem.

 

Thanks.

[hank92]

Thanks for your diagnostics tips John,

I have been having the same issue and by using the IPN history in PayPal i could tell that the messages have been sent to the wrong address, despite changing the setting. I've sent an email to PayPal to try and resolve the issue.

If not then i guess i'll setup the old address again.

 

Cheers,

Mark

[WHMCS John]

Hi,

PayPal won't allow you to change the IPN URL on existing subscriptions. You'll need to cancel the old subscriptions and have users create new ones when their next invoice is generated by WHMCS.