louise Posted October 6, 2012 Share Posted October 6, 2012 Hello, I am working with a client to configure WHMCS and I have a fairly limited knowledge but have been able to create accounts on the server and see them in WHM. But, my issue is from within WHMCS admin - when looking at a client account. I try clicking the "login to control panel" link and I am taken to the WHM login screen. The URL it takes me to is: https://xxx.xxx.xxx.xxx:2087/xfercpanel/sdcom I get the login screen with WHM as the label and if I try to login with the username and password - I get "The login is invalid" But, if I go manually: https://xxx.xxx.xxx.xxx:2083/ and login with the username and password - it works! If I go to the client area and click "Login as Client" and then click the button to login to cPanel - it works! So, my problem is what is wrong with the "login to control panel" link in the client account area??? Can anyone assist me with this? I just don't understand what's wrong. Thanks so much, Louise Desmarteau 0 Quote Link to comment Share on other sites More sharing options...
Daniel Posted October 6, 2012 Share Posted October 6, 2012 Are you using the access hash under Setup > Products/Services > Servers? If so this won't work and only works if you use a username and password instead. 0 Quote Link to comment Share on other sites More sharing options...
louise Posted October 7, 2012 Author Share Posted October 7, 2012 Daniel, We are not. That textbox is blank. Under Server Details we have the TYPE as cPanel and have entered the username and password and the Secure checkbox IS checked. Any further ideas? Thank you, Louise 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 11, 2012 WHMCS Support Manager Share Posted October 11, 2012 Hi, I think Daniel is confusing this with the "WHM" button on the server page. It's correct that you're prompted to login here, you should enter your WHM login details and you'll be transferred to the client's cPanel account with reseller privileges (hence xfercpanel in the URL). 0 Quote Link to comment Share on other sites More sharing options...
louise Posted October 11, 2012 Author Share Posted October 11, 2012 Ok, thanks John. Thank you, Louise 0 Quote Link to comment Share on other sites More sharing options...
coburnenterprises Posted February 4, 2013 Share Posted February 4, 2013 Hi, I am hoping you don't mind if I add to this thread as my problem is related. I can login to WHM from my WHMCS but, even when I "login as client" the links to login to CPanel and Login to Webmail don't work. Login to cPanel opens a blank page. Login to Webmail does nothing at all. This is in Chrome... any suggestions? 0 Quote Link to comment Share on other sites More sharing options...
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