ITSNev Posted September 27, 2012 Share Posted September 27, 2012 The PayPal Gateway has been working fine for the last 3 years until 19:30 GMT+1 today. Customers orders are processed fine and WHCMS records the transaction / payment / order etc, but when I try to process refunds or use the PayPal addon included in 5.1.2 which allows searching of transactions, showing PayPal balance in the admin interface, is no longer working... I can honestly say that we have changed nothing. In the Gateway Logs, I'm seeing the following errors... Gateway ; Debug Data ; ResultPayPal/Credit Card Refund ; Debug Data = CURL Error: 7 - couldn't connect to host => ; Error PayPal/Credit Card Refund ; Debug Data = CURL Error: 28 - connect() timed out! => ; Error PayPal ; IPN Handshake Response => CURL Error: 7 - couldn't connect to host ; IPN Handshake Error PayPal ; IPN Handshake Response => CURL Error: 7 - couldn't connect to host ; IPN Handshake Error Is this just a temporary PayPal issue or is something broke? Thx Nev 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 1, 2012 WHMCS Support Manager Share Posted October 1, 2012 Hi, PayPal has some problems recently, perhaps it's related to those? http://www.bbc.co.uk/news/business-19756523 We've not received any other reported cases so don't believe there's a software issue at this time. 0 Quote Link to comment Share on other sites More sharing options...
ITSNev Posted October 7, 2012 Author Share Posted October 7, 2012 This is the response I got from PayPal... A "CURL Error: 7" is not an error from PayPal. It is a failure from your system not being able to post correctly from the proxy or firewall you're using. You would need to go through your network configuration to find the specific issue. There is a lot of information online from developer's getting different CURL errors and most posts usually have a solution or something you can research to resolve the problem. I also have spoken with our hosting provider and they also confirmed that the error is not their end, plus we even tested with the firewall disabled. So I'm reliant of WHMCS to help provide a solution, or atleast confirm how this can be debugged so I can share with PayPal, Yourselves or Hosting Provider. Thanks Nev 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 10, 2012 WHMCS Support Manager Share Posted October 10, 2012 Hi, It sounds to me that PayPal think it's a server configuration issue and I would tend to agree. This doesn't look like a WHMCS issue to me based on the current information: Your system not being able to post correctly from the proxy or firewall you're using. 0 Quote Link to comment Share on other sites More sharing options...
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