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Knowlege Base Articles now popping up or displayed in Support Emails


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I am working on our knowledge base, and noticed that even through I have the option CHECKED to display related articles in the ticket entry screen while typing, AND in the support emails with the substitution code, they do not display at all. Is there something I am missing? Could it be browser related or something?


The only setting I see is under the Support tab - is there another one someplace else that I may have missed?


Any help would be appreciated.

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