Knowlege Base Articles now popping up or displayed in Support Emails

[CavalloComm]

I am working on our knowledge base, and noticed that even through I have the option CHECKED to display related articles in the ticket entry screen while typing, AND in the support emails with the substitution code, they do not display at all. Is there something I am missing? Could it be browser related or something?

 

The only setting I see is under the Support tab - is there another one someplace else that I may have missed?

 

Any help would be appreciated.

[WHMCS John]

Hi,

How big is your knowledgebase? It needs to have at-least 5 articles of 30 words each before this will function: http://docs.whmcs.com/Support_Tab#Knowledgebase_Suggestions

[CavalloComm]

Yes it has 20 articles at the moment and all have more than 30 words.

I did read that so the questions is - is there a function in PHP or MySQL that needs to be optioned to YES or something to that effect? On Windows hosting here.