Chad Posted August 3, 2012 Share Posted August 3, 2012 Waiting 4 days now for a response to my support ticket. Support is dead 0 Quote Link to comment Share on other sites More sharing options...
Hosteris Posted August 3, 2012 Share Posted August 3, 2012 maybe if you publish your issue, the users in the forum can offer you a solution. Regards 0 Quote Link to comment Share on other sites More sharing options...
Chad Posted August 4, 2012 Author Share Posted August 4, 2012 I prefer direct support for this. And once again, still waiting for a reply. 5 days now. PATHETIC SUPPORT. 0 Quote Link to comment Share on other sites More sharing options...
mylove4life Posted August 4, 2012 Share Posted August 4, 2012 ok ok we know... no need to open 2 posts to tell us what me all know... 0 Quote Link to comment Share on other sites More sharing options...
WebsiteIntegrations Posted August 4, 2012 Share Posted August 4, 2012 and you think spamming the forum with rubbish is going to get you a faster answer? 0 Quote Link to comment Share on other sites More sharing options...
jclarke Posted August 4, 2012 Share Posted August 4, 2012 Maybe they had to escalate your ticket to a developer which is why it is taking so long. I had a license issue today and got a response/resolution in about 3 minutes from support. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 4, 2012 Share Posted August 4, 2012 Maybe they had to escalate your ticket to a developer which is why it is taking so long. I had a license issue today and got a response/resolution in about 3 minutes from support. exactly Joe, I have never waited longer than 24 hours with a support ticket unless its was for a complex issue. but i know when i open a ticket just to leave it and not keep updating the ticket or opening duplicate tickets which i guess most of the 500+ tickets they have queued are. 0 Quote Link to comment Share on other sites More sharing options...
PV-Patrick Posted August 5, 2012 Share Posted August 5, 2012 Maybe they had to escalate your ticket to a developer which is why it is taking so long. I had a license issue today and got a response/resolution in about 3 minutes from support. If that's the case, the proper action would be to respond to the ticket and let the customer know that. I have a ticket that was opened on the 28th and have yet to hear a response on a urgent issue regarding payment processing. That is absolutely, flat out, terrible customer support and I am seriously considering taking my 2 licenses and switching to another software provider. 0 Quote Link to comment Share on other sites More sharing options...
Chad Posted August 5, 2012 Author Share Posted August 5, 2012 I agree with doui80 and PV-Patrick. The rest of you are just whining and invading my issue with your opinion. No one asked for your opinion. This is a feedback forum. So stop spamming my feedback thread. I don't need your opinionated "rubbish" and permission to post my concerns and my feedback. And to WHMCS, 7 days now, no resolution, no follow up in 4 days. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 5, 2012 Share Posted August 5, 2012 No one asked for your opinion. This is a feedback forum. This is a PUBLIC forum where any member can voice their opinion. if your dont want opinions from other members then DONT post on PUBLIC forums. 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted August 5, 2012 Share Posted August 5, 2012 easy, knock it off your being a troll and a PITA now, the 500+ tickets in the Q is now getting to be an old excuse, I dont have any tickets in, and was smart enough NOT to jump on an upgrade just because its out, but the simple fact is that there are enough different threads on the subject about tickets NOT being replied to that there does seem to be a problem, You stepping into every thread and adding your patent line is doing nothing to help the situation, its actually making it worse, and while you are right this is a public forum, and you have the right to be a pain in the ass doesnt mean you have to 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 5, 2012 Share Posted August 5, 2012 easy, knock it off your being a troll and a PITA now, the 500+ tickets in the Q is now getting to be an old excuse, I dont have any tickets in, and was smart enough NOT to jump on an upgrade just because its out, but the simple fact is that there are enough different threads on the subject about tickets NOT being replied to that there does seem to be a problem, You stepping into every thread and adding your patent line is doing nothing to help the situation, its actually making it worse, and while you are right this is a public forum, and you have the right to be a pain in the ass doesnt mean you have to i am not a troll. i have been stating a FACT which has also been repeated and reported by WHMCS. also my last comment was a true statement 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted August 5, 2012 Share Posted August 5, 2012 Last reply for me, Yes it is a true fact, however when you come in and just make noise because you can its counter productive, people are still pissed that their tickets are not replied to, and I dont believe that there are that many tickets anymore, and Matt only said that one time early last week, now they are just going to raise hell with you, so rather than being so defensive hows about say your piece to NOT keep replying to tickets then just let it go.. will make everyone happier 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 5, 2012 Share Posted August 5, 2012 Last reply for me, no last reply (post 11) to Chad 0 Quote Link to comment Share on other sites More sharing options...
mylove4life Posted August 5, 2012 Share Posted August 5, 2012 why bother helping if people are going to be like that... 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted August 5, 2012 Share Posted August 5, 2012 Im confused, be like what? and what help are you referring to? 0 Quote Link to comment Share on other sites More sharing options...
Bubka3 Posted August 5, 2012 Share Posted August 5, 2012 I agree with doui80 and PV-Patrick. The rest of you are just whining and invading my issue with your opinion. No one asked for your opinion. This is a feedback forum. So stop spamming my feedback thread. I don't need your opinionated "rubbish" and permission to post my concerns and my feedback. And to WHMCS, 7 days now, no resolution, no follow up in 4 days. Actually, this isn't the Feedback forum. This "Technical Issues and Questions". Where is your technical issue? 0 Quote Link to comment Share on other sites More sharing options...
fastmarker Posted August 7, 2012 Share Posted August 7, 2012 I share the OP's concern, this is my third day of submitting support ticket and no response. My services with them will be due in few days time, and you expect me to happily pay for renewals??? To think that you guys are begging and encouraging people not to use your nulled scripts floating all around on the web, after coming over to subscribe and there's a little issue - you KEEP MUTE FOR DAYS FOR A SIMPLE TICKET! ITS F**k**g annoying... 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 7, 2012 Share Posted August 7, 2012 I share the OP's concern, this is my third day of submitting support ticket and no response. My services with them will be due in few days time, and you expect me to happily pay for renewals??? To think that you guys are begging and encouraging people not to use your nulled scripts floating all around on the web, after coming over to subscribe and there's a little issue - you KEEP MUTE FOR DAYS FOR A SIMPLE TICKET! ITS F**k**g annoying... language like yours is not welcome on these forums. WHMCS have stated that they have a large amount of tickets in their queue which will most likly consist of many duplicate tickets which slow things down and also if users keep updating tickets these are pushed to the bottom of the queue. their is only so many hours in a day and WHMCS has only a small amount of staff, so users just need to be patient while they work through the ticket queue. users can post issues on these forums and they might get a fix for their issue by other community members. 0 Quote Link to comment Share on other sites More sharing options...
fastmarker Posted August 7, 2012 Share Posted August 7, 2012 It's funny you 're holding forth for WHMCS on why they never reply support tickets on time but not profering solution on how they should sort out the age long excuse of 'large amount of tickets in queue'. We 're all in business mate, if their business is growing in size i guess support department should also grow along. But here, reverse is the case. And if one complains WHMCS voltrons will attack him for being impatient for 3-4 days - if not longer. The question is, how many of our customers out there could be this patient when there is an issue and you waiting for help from WHMCS? You mentioned forum help? My first and only 2 threads (technical) here still remain with 0 reply. Is that the solution you think we should be contended with?????? 0 Quote Link to comment Share on other sites More sharing options...
PV-Patrick Posted August 7, 2012 Share Posted August 7, 2012 WHMCS have stated that they have a large amount of tickets in their queue which will most likly consist of many duplicate tickets which slow things down and also if users keep updating tickets these are pushed to the bottom of the queue. their is only so many hours in a day and WHMCS has only a small amount of staff, so users just need to be patient while they work through the ticket queue. I have heard this line touted for quite a long time. At what point does it not carry any weight? If you truly have that many support tickets and can't keep up, you need to hire more staff. I have had a ticket in for over a week and not 1 response, not even a thanks for your ticket, we are aware of the problem and working on a fix. (there are people whom are over 2 weeks with no response for the SAME ISSUE) How many clients do you know that would put up with that kind of support response time? Surely not mine... I have already lost quite a few customers over this extremely frustrating issue. To be fair, WHMCS has always had good/decent response times in the past. However, the support issues seem to be a more recent thing and might be a sign of things to come? 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted August 7, 2012 Share Posted August 7, 2012 Has anyone actually seen ANY of the whmcs team on here lately? 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted August 7, 2012 Share Posted August 7, 2012 If you truly have that many support tickets and can't keep up, you need to hire more staff. I am not a part of WHMCS, but regarding staff. i would suggest thatwhen WHMCS send out their newsletters you read them as you may learn some things that they also post on their blog such as http://blog.whmcs.com/?t=49758 WHMCS is continuing to grow and we are looking to add more people to our office in Milton Keynes, UK. The roles we are looking to fill include both Technical Support Staff & Developers. We are looking for exceptional individuals who not only have the appropriate technical skills but who can also bring flair and personal drive. Must be keen for new experience, responsibility and accountability, have a clear focus on customer care and be able to come up with new ideas and be part of the development process. Solid experience and knowledge of WHMCS is essential, as is the ability to learn and pick up new things quickly. For further details, please visit http://www.whmcs.com/jobs Posted by Matt on Wednesday, July 4th, 2012 0 Quote Link to comment Share on other sites More sharing options...
Sylvia Posted August 9, 2012 Share Posted August 9, 2012 Hi Guys, I'm new to this forum. Just i'm countering the problem for the support not reply my ticket for few days. And I have the timeline to get this done. Hope you guys can help me on what should I do. Really appreciate your opinions. "I have the problem that I found when I was trying to add item to my shopping cart. Here are the steps I've taken:- [1] I created a product called Web Hosting and I ticked option "Tick to show domain registration options". [2] I created a product called Website Builder and I ticked option "Tick to show domain registration options". [3] I register a domain called test08642.com [4] I go to Website Builder product page and click order now, then I was redirected to the Product Configuration Page [5] I choose test08642.com from option "Use a domain already in my shopping cart", then click Continue [6] Then, I go to Web Hosting product page and click order now, then I was redirected to the Product Configuration Page [7] I COULDN'T FIND test08642.com from option "Use a domain already in my shopping cart" I want to know how can I add two separate products "Web Hosting" & "Website Builder" with a same domain name that had already existed in the cart "test08642.com"? " Hope I have explained clearly my problem. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.