isixhosting Posted July 19, 2012 Share Posted July 19, 2012 Hi, is anybody there to take care about customer issues posted through your support site??? [Ticket ID: 925725] Regards 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 19, 2012 Share Posted July 19, 2012 Is it something the community can help with. posting your problem on here , their may be someone here that can help as with a new release support is always slower. and if you keep adding to tickets then it gets pushed further down the queue 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted July 19, 2012 Share Posted July 19, 2012 Matts last reply that I saw said that there were almost 500 tickets in the Q 0 Quote Link to comment Share on other sites More sharing options...
Nexxterra Posted July 20, 2012 Share Posted July 20, 2012 Hey Easy, I posted an issue I am having here as My ticket is also not getting answered, You replied telling me to convince my clients to like being inconvenienced by the same thing I find to be a bother.... Exactly why I usually stick to giving advice here and only asking for it on the ticket system. From reading posts on here, I would give it a 50/50 chance of getting a good reply. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 23, 2012 WHMCS Support Manager Share Posted July 23, 2012 Hi, Unfortunately by bumping your ticket you did send yourself to the back of the queue, at a time when the queue is particularly long. However I see your ticket was answered the following day by a senior member of staff. If you're still experiencing issues please update the ticket. 0 Quote Link to comment Share on other sites More sharing options...
Bartucxp Posted July 23, 2012 Share Posted July 23, 2012 2 days is cool, people including me waiting for way too long 0 Quote Link to comment Share on other sites More sharing options...
ITSNev Posted July 23, 2012 Share Posted July 23, 2012 Almost waiting 3 months now for a ticket to be addressed... 0 Quote Link to comment Share on other sites More sharing options...
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