iambleaching Posted July 22, 2012 Share Posted July 22, 2012 I posted another thread re this being a Nominet issue, but it seems from other posts in other sections of the forums it is more widespread. Here's my scenario on Nominet.Customer registers a new domain: They receive email confirming domain registration (BUT Domain is NOT registered) I have to manually process the domain using the Register button in WHMCS. (Domain Registers successfully) However the expiry date shows: 00/00/0000 (So I have to manually input this) The status of the domain shows: Pending (So I have to change this to ACTIVE) Customer renews a domain: Customer receives an email confirming domain is renewed (BUT Domain is NOT renewed) Again, like registration, I manually hit the renewal button in WHMCS (Domain is renewed) The expiry date is NOT updated (So I update the expiry date manually again) None of this has anything to do with the cron. (I now understand that). My mistake previously. But Matt has pointed out that the above should all happen without any manual intervention required. It's not happening that way for me. If you have an issue like the above, please make WHMCS know about it by adding your comments to this post. (Whatever your registrar api might be) We need as many people to support this to make WHMCS staff recognise it as an important core issue that needs addressed. Thank you. I have applied this patch and it is still NOT working... http://forum.whmcs.com/showthread.php?51266-V5-1-Patches 0 Quote Link to comment Share on other sites More sharing options...
jetdino Posted July 22, 2012 Share Posted July 22, 2012 (edited) still face this problem Edited July 22, 2012 by jetdino 0 Quote Link to comment Share on other sites More sharing options...
Ankur Kumar Posted July 23, 2012 Share Posted July 23, 2012 Same Problem Here ... Please help out 0 Quote Link to comment Share on other sites More sharing options...
Ankur Kumar Posted July 23, 2012 Share Posted July 23, 2012 same problem ... please help out ...This is urgent 0 Quote Link to comment Share on other sites More sharing options...
yahoohost Posted July 23, 2012 Share Posted July 23, 2012 hi: same problem too, please fixed this fast, very sad things 0 Quote Link to comment Share on other sites More sharing options...
sco Posted July 23, 2012 Share Posted July 23, 2012 same issue here too ..... 0 Quote Link to comment Share on other sites More sharing options...
Visitor Posted July 23, 2012 Share Posted July 23, 2012 the same problem. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted July 23, 2012 WHMCS CEO Share Posted July 23, 2012 Hi Guys, What issue are you having exactly? Patch 3 @ http://forum.whmcs.com/showthread.php?51266-V5-1-Patches seems to be working for most people in resolving the domain registration automation not triggering as it should. Matt 0 Quote Link to comment Share on other sites More sharing options...
TheMask Posted July 24, 2012 Share Posted July 24, 2012 sorry but still same... i apply the patch but still domain status pending... 0 Quote Link to comment Share on other sites More sharing options...
HostinPK Posted July 24, 2012 Share Posted July 24, 2012 Hi Guys, What issue are you having exactly? Patch 3 @ http://forum.whmcs.com/showthread.php?51266-V5-1-Patches seems to be working for most people in resolving the domain registration automation not triggering as it should. Matt Still its same. Off topic@ Matt. let me know if you can reply my ticket which is opened from last 7 days?? 0 Quote Link to comment Share on other sites More sharing options...
lance Posted July 24, 2012 Share Posted July 24, 2012 whats the date on the patch 3 your using? 0 Quote Link to comment Share on other sites More sharing options...
petrox Posted July 26, 2012 Share Posted July 26, 2012 Same problem with last patch opened ticket #698204 0 Quote Link to comment Share on other sites More sharing options...
bigsean Posted July 27, 2012 Share Posted July 27, 2012 Hi Matt, We applied the latest patch and on new orders with domain names it works and sometimes it does not. We use ResellerClub and if it fails it says "error obtaining customer ID' and then the domain status shows pending. I realized if I go to the domain registrar section and click on Configure beside the Rclub active module and simply click Save and then try to approve the order it goes through. This works for a bit and then today I tried to approve an order and got the same error and had to manually register the domain. As a side not Rclub is our only 'active' registrar set in whmcs. Thanks 0 Quote Link to comment Share on other sites More sharing options...
arhost Posted July 27, 2012 Share Posted July 27, 2012 Hi Matt, We applied the latest patch and on new orders with domain names it works and sometimes it does not. We use ResellerClub and if it fails it says "error obtaining customer ID' and then the domain status shows pending. I realized if I go to the domain registrar section and click on Configure beside the Rclub active module and simply click Save and then try to approve the order it goes through. This works for a bit and then today I tried to approve an order and got the same error and had to manually register the domain. As a side not Rclub is our only 'active' registrar set in whmcs. Thanks Same issue here! 0 Quote Link to comment Share on other sites More sharing options...
tristar Posted July 27, 2012 Share Posted July 27, 2012 (edited) hello, I've latest patched version 5.1.2, Pending status for domain registration/transfer ss. [ATTACH=CONFIG]3266[/ATTACH] Active Status for domain registration/transfer ss. domain status changed pending to active manually (when transfer initiated, it stuck as pending) in active status mode, domain expiry date & status modes cannot communicate with registrar. (If it is normal) regards Edited July 27, 2012 by tristar 0 Quote Link to comment Share on other sites More sharing options...
NovemberRain Posted July 27, 2012 Share Posted July 27, 2012 We have the same issues. All the patches are installed. 0 Quote Link to comment Share on other sites More sharing options...
cenourinha Posted July 27, 2012 Share Posted July 27, 2012 When i try to transfer a domain, i get a message saying "missing state", altouth the state is filled on the client profile (and no additional contact was choosen for domain registration). Anyone getting this error too? 0 Quote Link to comment Share on other sites More sharing options...
Visitor Posted July 28, 2012 Share Posted July 28, 2012 We also have the same issues. All the patches are installed. 1. Transfer fails and says "error obtaining customer ID'. After accepting mannualy, transfer is initiating. 2. Domain registration fails , if new customer sign up , after accepting mannualy , domain is registering. If the customer is old, domain registration gone fine. 3. Upcoming Domain Renewal Notice not sending to customers. Please look at this issues and fix as soon as possible! 0 Quote Link to comment Share on other sites More sharing options...
tristar Posted July 29, 2012 Share Posted July 29, 2012 (edited) Finally found the domain sync logic. new whmcs 5.1 series use the cron actions separately about domain sync. Anyone who has domain expiry date sync problem, please use the command via browser or create cron job. I think we missed to read this new functionality. Sorry for this. But no one warned us? According to me, another important issue that crons/domainsync.php folder must be set as password protected folder or htaccess restriction rules must be set from outside usage (unwanted folder-file usage) domain.com/crons/domainsync.php regards. We have the same issues. All the patches are installed. Edited July 29, 2012 by tristar 0 Quote Link to comment Share on other sites More sharing options...
Si Posted July 29, 2012 Author Share Posted July 29, 2012 Finally found the domain sync logic. new whmcs 5.1 series use the cron actions separately about domain sync. Anyone who has domain expiry date sync problem, please use the command via browser or create cron job. I think we missed to read this new functionality. Sorry for this. But no one warned us?According to me, another important issue that crons/domainsync.php folder must be set as password protected folder or htaccess restriction rules must be set from outside usage (unwanted folder-file usage) domain.com/crons/domainsync.php regards. No-one warned you? It's detailed in the upgrade and read me docs that you need to set up a separate cron. My guess is (and hope is), that most people on this thread, are not like yourself and had the domain syncing cron running. Re the security point you make - there are other threads which go into much detail about that. 0 Quote Link to comment Share on other sites More sharing options...
tristar Posted July 29, 2012 Share Posted July 29, 2012 (edited) yes Si, we make a mistake & don't read the manual but, if you know we are wrong, why don't you warned us. This is forum & forum's logic is share the knowledge. reading or not reading the manual is another problem. Edited July 29, 2012 by tristar 0 Quote Link to comment Share on other sites More sharing options...
Si Posted July 29, 2012 Author Share Posted July 29, 2012 yes Si, we make a mistake & don't read the manual but, if you know we are wrong, why don't you warned us. This is forum & forum's logic is share the knowledge. reading or not reading the manual is another problem. Eh? How would I know you didn't have a cron set up? 0 Quote Link to comment Share on other sites More sharing options...
ExonHost Posted July 31, 2012 Share Posted July 31, 2012 I've installed patch and working fine now. 0 Quote Link to comment Share on other sites More sharing options...
MBayDesign Posted August 1, 2012 Share Posted August 1, 2012 Hi Matt, We applied the latest patch and on new orders with domain names it works and sometimes it does not. We use ResellerClub and if it fails it says "error obtaining customer ID' and then the domain status shows pending. I realized if I go to the domain registrar section and click on Configure beside the Rclub active module and simply click Save and then try to approve the order it goes through. Exactly the same issue here except using netearthone. Previously had a registration fail. Applied the patch and manually registered. Just tried to initiate a transfer and failed with the ID issue. Saved registrar config, accepted order and it went through. 0 Quote Link to comment Share on other sites More sharing options...
bigsean Posted August 2, 2012 Share Posted August 2, 2012 Matt, Any insight or time frame for a fix? The latest patch did not resolve the issue as outlined in my last post. Thanks 0 Quote Link to comment Share on other sites More sharing options...
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