easyhosting Posted July 20, 2012 Share Posted July 20, 2012 even in that thread the OP was abusive, so no wonder no one is willing to help him, if this is the tone of his support tickets to WHMCS i would not want to help. 0 Quote Link to comment Share on other sites More sharing options...
duperhost Posted July 20, 2012 Share Posted July 20, 2012 This happen to all of us, Actually, You may also use the forums for support. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 20, 2012 Share Posted July 20, 2012 This happen to all of us, Actually, You may also use the forums for support. true, but to come on here like the OP has and started more that 1 thread full of abuse will just get the backs up of members and he will not get much support from members. as stated if this is the same tone as tickets too WHMCS support what does the OP expect 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 20, 2012 WHMCS Support Manager Share Posted July 20, 2012 Hi, Thank you, now that you have finally provided the Ticket IDs we've been requesting all along I can see all those tickets were replied to within a matter of hours, so you must have some spam filtering at your end blocking our notification emails. Even so you can save the ticket URL after submission and revisit the page in your browser later. I've sent you a PM containing our most recent response, please reply with a civil tongue in your mouth and I can restore access to your account. 0 Quote Link to comment Share on other sites More sharing options...
wildman Posted July 22, 2012 Author Share Posted July 22, 2012 Well, I have no spam filtering. I got your first email asking for information and then communication ends cold. Sent this information yesterday "in pm" and still nothing. To those members bashing me for simply asking for support need some serious help. My attitude DID NOT start out like it ended, it took days leading up to it. This is a simple issue and WHMCS has responded fast in the past on issues and it did not take WEEKS to resolve. All I got to say is get a life because your wasting your own time posting replies because im not reading them. 0 Quote Link to comment Share on other sites More sharing options...
Bubka3 Posted July 22, 2012 Share Posted July 22, 2012 My attitude DID NOT start out like it ended, it took days leading up to it. A few days with a new release is normal. Most normal people usually keep there email up to date comparing its a business tool. I guess that reflects how much you care about yours. All I got to say is get a life because your wasting your own time posting replies because im not reading them. To those members You just contradicted yourself. How are you not reading if your stating to those members? Doesn't make sense. http://forum.whmcs.com/showthread.php?51162-Reset-my-login-details&p=238870#post238870 This is no way to speak to staff and I personally would of terminated your account for rudeness to staff, as would most other people. In any case keeping the URL should of been no problems and all the replies (the first one you got) has the link too. 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted July 23, 2012 Share Posted July 23, 2012 Hi,Please continue to work with our sales team to restore access to your account. The fact you are not emailing from the address registered to your account means we need to perform these additional checks for everyone's security. As another WHMCS user, may I say a big *thank you* for that. 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted July 23, 2012 Share Posted July 23, 2012 i agree, especially when Matt and the team are always telling us that opening multiple tickets and even adding to open tickets pushes you down the queue and then to come on the community forum with abuse becuase your ticket is not answered as if you are the only one with tickets (i have reported the OPs abuse) Possibly why there are so many open tickets, because people open multiple ones. And poor John was *trying* to help this guy. Sheesh. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 23, 2012 Share Posted July 23, 2012 i have had no issue with tickets, any ticket i open is answered within 24 hours, but i try not to submit tickets while a new release is made as i know the staff are overworked with multiple tickets that users want answered yesterday if they open ticket today 0 Quote Link to comment Share on other sites More sharing options...
wildman Posted July 24, 2012 Author Share Posted July 24, 2012 As another WHMCS user, may I say a big *thank you* for that. They are coming from the @domain.com on file. There should be ZERO issue. 0 Quote Link to comment Share on other sites More sharing options...
wildman Posted July 24, 2012 Author Share Posted July 24, 2012 i have had no issue with tickets, any ticket i open is answered within 24 hours, but i try not to submit tickets while a new release is made as i know the staff are overworked with multiple tickets that users want answered yesterday if they open ticket today I have never had issues either until I could not gain access to my whmcs.com account. I waited a couple days before submitting the second ticket. Then it became more aggressive as time went on. You and I are not that different yet you like to give someone who has been dealing with a simple issue for weeks ****.. I don't get it. 0 Quote Link to comment Share on other sites More sharing options...
wildman Posted July 24, 2012 Author Share Posted July 24, 2012 Possibly why there are so many open tickets, because people open multiple ones. And poor John was *trying* to help this guy. Sheesh. John has handled this well considering my patience level, I have thanked him for his assistance and it may be have been worked out quicker had I ready every reply in this thread but time is something I don't have a lot of right now. It simply bugs me that he made me jump through hoops because I am not who I say I am even when enough proof was provided. 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted July 24, 2012 Share Posted July 24, 2012 John has handled this well considering my patience level, I have thanked him for his assistance and it may be have been worked out quicker had I ready every reply in this thread but time is something I don't have a lot of right now. It simply bugs me that he made me jump through hoops because I am not who I say I am even when enough proof was provided. It more than likely would have been worked out a LOT quicker. If you had time to come back to this thread and type in all caps, demanding something be done, then you had time to read Johns' polite replies, asking for the ticket numbers, etc. There aren't *that* many posts in this thread. I saw a couple from John where he asked what the ticket numbers were so he could look them up. Yours was the next reply, 6 hours later, demanding something be done (in a completely unreasonable tone), and completely ignoring Johns' request so he *could* help you. Honestly d00d, up until you finally posted the ticket numbers, I was thinking you were a troll looking to cause trouble (or brute force your way into an account that wasn't yours). It certainly didn't seem like you wanted help. From anyone. Easyhosting *was* trying to help you. It was you who gave him attitude, and completely unwarranted. Don't go by memory....go back through this thread and you can see for yourself. I totally understand your frustration, and I've been there plenty of times, with more companies than I can count (including WHMCS). But freaking out and "biting the hands" who are trying to help you, is not the answer. Neither is opening multiple tickets. They are coming from the @domain.com on file. There should be ZERO issue. That was a detail you hadn't shared, and obviously I don't know the circumstances (because again, those are details you haven't shared), but it might have been as simple as either recreating the email account that WHMCS had and/or creating an email alias and forwarding the old email address (the one they had) to whatever one you use now. Then once you got access to your account in the WHMCS client area, change your email address in there (though I believe now they require submitting a ticket, to cut down on people reselling licenses. *shrugs*). No one here is against you, and from what I could see, they were all trying to help. If "chill pills" are still in fashion, might I suggest one? Or decaf. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 24, 2012 WHMCS Support Manager Share Posted July 24, 2012 This thread was starting to get a bit personal, so tidied up. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 24, 2012 Share Posted July 24, 2012 Thanks John 0 Quote Link to comment Share on other sites More sharing options...
wildman Posted July 24, 2012 Author Share Posted July 24, 2012 John handled the situation, case closed and username changed to lighten the mood . 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted July 25, 2012 Share Posted July 25, 2012 John handled the situation, case closed and username changed to lighten the mood . ::thumbs up:: 0 Quote Link to comment Share on other sites More sharing options...
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