bullten Posted June 18, 2012 Share Posted June 18, 2012 I have been using whmcs from 8 month and in this time period have seen its having worst delayed support that never solves problem too. Thats my personal opinion. May be you think its best but I wrote what was in my mind. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 18, 2012 WHMCS Support Manager Share Posted June 18, 2012 Hi, I'm sorry to hear our support has not met your expectations, we aim to provide a best-in-class level of support. If you have any specific grievances feel free to send them to me directly along with the Ticket IDs. 0 Quote Link to comment Share on other sites More sharing options...
bullten Posted June 18, 2012 Author Share Posted June 18, 2012 I don't want to blame but just think you are in middle of something and get replied via ticket after 10-12 hours. Atleast there must be some standard of support. A big company trusted by many users must have a quick response rate. You developed a product now you definitely need a good support team like all software company does. But I personally not happy with that 0 Quote Link to comment Share on other sites More sharing options...
bullten Posted June 18, 2012 Author Share Posted June 18, 2012 Still my problem is not solved yet and it was very urgent and the ticket is in pending... what should I say now 0 Quote Link to comment Share on other sites More sharing options...
Roger Posted June 18, 2012 Share Posted June 18, 2012 (edited) Guys, is anyone besides me seeing the pattern of posters with less than 10 posts suddenly dumping how bad the support/product is.... I've been a WHMCS user since 2005 and I've never seen this before. Sure, folks have gripped from time to time. To be expected. But of late the flood of posts by the new posters seems to be way off the mark. Especially when all they say is it's bad, the worst etc etc and no specifics that would validate them as real WHMCS owners/leasers/users. Some of them will be real users. But, there seems to be too many for them all to be real users. Matt told me once I was the 49th WHMCS client. I frequent the forums regularly. Help when I can, keep my mouth shut when I can't and glean as much tech info or ideas as I can from those with a better skill set. I've just not seen this before. The low post count would say "new user" but not necessarily. But when you see a post count less than 10 you gotta wonder about credibility and bogus posts. So am I the only one seeing this?? Edited June 18, 2012 by Roger grammar 0 Quote Link to comment Share on other sites More sharing options...
bullten Posted June 18, 2012 Author Share Posted June 18, 2012 Its better not to spam a post. This is first rule of spamming. Being 49th client doesn't mean company is working because of you. So please mind your business and don't try to be over smart as you doesn't look like. Let my issue be resolved peacefully. Support can be good for some and bad for others. It happens many times. You need to learn lot. having 756 post doesn't means you know everything. 0 Quote Link to comment Share on other sites More sharing options...
Roger Posted June 18, 2012 Share Posted June 18, 2012 My post wasn't directed at you sir. Merely to the appearance of the situation. 0 Quote Link to comment Share on other sites More sharing options...
tsiedsma Posted June 18, 2012 Share Posted June 18, 2012 Its better not to spam a post. This is first rule of spamming. Being 49th client doesn't mean company is working because of you. So please mind your business and don't try to be over smart as you doesn't look like. Let my issue be resolved peacefully. Support can be good for some and bad for others. It happens many times. You need to learn lot. having 756 post doesn't means you know everything. You should listen to your own words. Quote "Support can be good for some and bad for others.". If you keep replying to your ticket, it will only push your issue down in the support queue which in the end delays any replies you might get. Maybe your issue can be solved by the community, that is why we are here. Post your issue in a different forum and see if we can collectively help you out. Bashing support because you've had one issue is very rude and disrespectful. As others will agree, WHMCS support is pretty impressive based on that provided by other competitors. Being aggressive in an online forum is only going to cause people to not take you seriously, or get you banned. Try being friendly even if you're upset. You're much more likely to get assistance that way. 0 Quote Link to comment Share on other sites More sharing options...
bullten Posted June 18, 2012 Author Share Posted June 18, 2012 There is always need of urgency. When you fall to a situation you will surely feel it 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted June 18, 2012 Share Posted June 18, 2012 There is always need of urgency. When you fall to a situation you will surely feel it if its urgent do as others have said post your problem on the forum as the community may be able to help. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted June 18, 2012 Share Posted June 18, 2012 Guys, is anyone besides me seeing the pattern of posters with less than 10 posts suddenly dumping how bad the support/product is.... Yes i have also noticed this, and it seems to have increased ever since the server breach 0 Quote Link to comment Share on other sites More sharing options...
Roger Posted June 18, 2012 Share Posted June 18, 2012 Yes i have also noticed this, and it seems to have increased ever since the server breachI had not noticed until the breach occurred. I figure most people are thinking what I am concerning this. Anyway, reckon I should have started a new thread regarding this. But this just caught my eye at the right or the wrong time depending what side of the fence you're on... cheers all. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 18, 2012 WHMCS Support Manager Share Posted June 18, 2012 Hi bullten, Thanks for your PM. Looking back at the tickets you've opened over the past 8 months the average answer time was 14 hours - including follow ups from senior staff - initial level 1 responses were obviously much faster. The current ticket you have open (#105687) I believe relates to the beta version 5.1. Whilst I'm pleased you're helping test the new version, you have been advised it is not recommended to use beta releases in a production environment which you are doing. I kindly ask you to be patient as beta issues can only be dealt with by the developers who are obviously busy already. But we have an entire team geared towards supporting the current stable release; v5.0.3. @everyone else: Here is the thread relating to this matter: http://forum.whmcs.com/showthread.php?48387-User-Never-reaches-payment-page 0 Quote Link to comment Share on other sites More sharing options...
bullten Posted June 19, 2012 Author Share Posted June 19, 2012 Hello John, I know its beta release and I mistakenly installed the beta release. I had this issue when I installed that http://forum.whmcs.com/showthread.php?47831-I-need-quick-help . Now when mat released RC1 i thought it will solve my old problem but old problem was not solved but its having unknown new problem which was not in previous release. I am not in software development and all but dont understand if its updated beta release as RC1 then why old problems was not solved in that? and the problems which were not in previous released how come RC1 is having that? 0 Quote Link to comment Share on other sites More sharing options...
Nexxterra Posted June 19, 2012 Share Posted June 19, 2012 Roger "Matt told me once I was the 49th WHMCS client." Thats the problem, when you and I bought WHMCS the level of knowlege to run a web hosting business was greater. Now with companies like Hostgator giving a free WHMCS license with a resellers plan, your mail man can now run a webhosting company. The total lack of knowledge is very prevalent on the forums lately! But, Heck, what other business can you make millions with just $20! 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted June 19, 2012 Share Posted June 19, 2012 Sooooo just to recap on the original OP, you installed a beta version in a production environment despite begin warned it was a beta, you had a problem, I'm guessing because it was a beta version, and you're now moaning about the support because of your mistake?? Give me strength... 0 Quote Link to comment Share on other sites More sharing options...
Strother Posted June 19, 2012 Share Posted June 19, 2012 But, Heck, what other business can you make millions with just $20! I think I have the wrong version. Is there a link to the million dollar revenue version? 0 Quote Link to comment Share on other sites More sharing options...
bullten Posted June 19, 2012 Author Share Posted June 19, 2012 Sooooo just to recap on the original OP, you installed a beta version in a production environment despite begin warned it was a beta, you had a problem, I'm guessing because it was a beta version, and you're now moaning about the support because of your mistake?? Give me strength... What actually I expect is a quick support. Yes I did a mistake by mistakenly installing beta version of whmcs and I admit it. Not by just one late support reply I opened this thread. 0 Quote Link to comment Share on other sites More sharing options...
tsiedsma Posted June 19, 2012 Share Posted June 19, 2012 What actually I expect is a quick support. Yes I did a mistake by mistakenly installing beta version of whmcs and I admit it. Not by just one late support reply I opened this thread. The point everyone is trying to make is that you did something that isn't supported, hence why WHMCS highly recommends against using a Beta version in a production environment. You can't expect support to hurry to try and fix your problem when you did something that isn't supported. Suck it up, you made a mistake and you can't expect to get it fixed super fast just because you think that is what you deserve. You're not going to get much sympathy here. It sounds like you have a support ticket open, just be patient and wait until they have a chance to help you resolve the problem or release a patch / fix. 0 Quote Link to comment Share on other sites More sharing options...
Roger Posted June 19, 2012 Share Posted June 19, 2012 I think I have the wrong version. Is there a link to the million dollar revenue version?me too! me too! me too! 0 Quote Link to comment Share on other sites More sharing options...
Roger Posted June 19, 2012 Share Posted June 19, 2012 @Nexxterra, yes you are correct. You, like many of us were probably hosting when there wasn't a decent client billing/hosting management package to bought for any price. I remember buying Client Exec first (it was cheap). Oh my... what an experience that was (or wasn't). Then I jumped in with Modern Bill v4. LOL... when I first paid for that I thought I had arrived! Few days later I just didn't know where I had arrived. Then MB v5 hit the streets... wow... I couldn't believe v5 was actually worse than v4 which for those unknowing. v4 was a mess. I only lived a couple of hours from their headquarters in Louisville, KY. Oh how I really wanted to go visit them... LOL. I need to interject here my thing about mentioning the number of posts a forum user has made. To me a higher post count says experience while a low post count coupled with the contents (quality) of the post usually means a lower experience level. Inexperience is not a bad thing. Of course, my view is not infallible but it only has to work for me. For those of us who struggled through the pre-WHMCS times. We were used to doing a lot of things manually. Lot of work involved to stay on top of it. Then came WHMCS and it actually worked right out of the gate. Those that shout bad support, bad security. You're new to the game for the most part and you don't know what bad is. Matt's support (he was a one man show back then) was superb. He even answered the online chat himself in the early days. WHMCS has set the standard in this industry not only for the quality of the product but for the quality of it's support. Yea, they're not perfect but I have a lot of respect for Matt his support folks and his moderators. Many of us who have been around awhile have seen bad and the ugly in the client management, billing and hosting management arena. And yep, sometimes they do things I don't like, understand or agree with. But it ain't my horse their riding. You couldn't pry me off WHMCS with a crow bar. One mans opinion. 0 Quote Link to comment Share on other sites More sharing options...
bullten Posted June 19, 2012 Author Share Posted June 19, 2012 The point everyone is trying to make is that you did something that isn't supported, hence why WHMCS highly recommends against using a Beta version in a production environment. You can't expect support to hurry to try and fix your problem when you did something that isn't supported. Suck it up, you made a mistake and you can't expect to get it fixed super fast just because you think that is what you deserve. You're not going to get much sympathy here. It sounds like you have a support ticket open, just be patient and wait until they have a chance to help you resolve the problem or release a patch / fix. Again something went wrong. I am not saying its just matter of one ticket. I expect reply in an hour or few. But its not same what I think. I already have some tickets long time back which I closed myself after hiring and having help from someone else. If I updated something wrong then whmcs could help me by downgrading it. Now once updated I am not the guy who can solve it as I am not creator or developer. I except my fault too. But just saying you updated to beta and we have no support for it is not worth. Everything depends on situation you face. Even I wrote in my ticket I feel that way and it may be promising for others. everyone have their own perception to see things, no one can change that. 0 Quote Link to comment Share on other sites More sharing options...
Strother Posted June 19, 2012 Share Posted June 19, 2012 You couldn't pry me off WHMCS with a crow bar. One mans opinion. Two, for what it's worth. WHMCS has always made it clear that they support betas via the forum, and that other support for betas or release candidates is limited. I'm not sure why bullten is all out of sorts, it sounds like the level of support he is getting is exactly what WHMCS has promised for the product he is using. 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted June 19, 2012 Share Posted June 19, 2012 Again something went wrong. I am not saying its just matter of one ticket. I expect reply in an hour or few. But its not same what I think. I already have some tickets long time back which I closed myself after hiring and having help from someone else. If I updated something wrong then whmcs could help me by downgrading it. Now once updated I am not the guy who can solve it as I am not creator or developer. I except my fault too. But just saying you updated to beta and we have no support for it is not worth. Everything depends on situation you face. Even I wrote in my ticket I feel that way and it may be promising for others. everyone have their own perception to see things, no one can change that. Sigh, you don't get it do you. You screwed up by installing the beta onto a production domain. Your mistake, your problem. Don't expect sympathy by posting how "shocking support is" when you don't even read basic instructions. For the record, the longest I have ever waited for a response from support is a few hours. I wouldn't be at all surprised, in fact I would expect it, if tickets regarding a beta product were given a much lower priority than production installs. 0 Quote Link to comment Share on other sites More sharing options...
msaunders Posted June 19, 2012 Share Posted June 19, 2012 this thread should be closed tbh...... 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.