a lttle upset

[njjacob]

I have had WHMCS for a while now, over a year and the support and company are amazing, but I have a problem with tickets creating on there own and its been a few days I havent heard back. Whats happening please dont tell me your getting bad with support. I love this place.

 

Can someone here please help, I am trying not to delete these tickets, but it looks like he is overdue and I do not want him to shut down automatically because of this.

 

Here is what the ticket said:

 

I have a client, and its only this one guy. tHAT WHEN EVER HE pays an invoice it generate a new invoice # and shows the old invoice # as a description, so it looks like this guy never paid in the system. Until you investigate.

 

Its BIZZARE! Please help this man thinks Im insane as it is!

[laszlof]

Sounds like he probably has an auto-responder setup on the email address he has registered with WHMCS, and the sending address you have setup for invoices is linked to the ticket system.

[WHMCS John]

Hi njjacob,

I'm sorry to hear you haven't had a response to your ticket. Please advise the Ticket ID so I can take a look.

[othellotech]

I have a client, and its only this one guy. tHAT WHEN EVER HE pays an invoice it generate a new invoice # and shows the old invoice # as a description, so it looks like this guy never paid in the system. Until you investigate.

He's using the "mass pay" feature rather than paying the invoice...