myellow_media Posted January 11, 2012 Share Posted January 11, 2012 (edited) Hey there I am fairly new to WHMCS and have encountered my first major issue Everything has been set up correctly and I have completed successfully orders from our Client Area using a Test Account and also from the back end using a real clients account. I have had a new client who has created a new account with us and he has tried placing an order through the client area. When trying to 'check out' the order the system came to a stand still and after 4 mins reported a internal server 500 error. I have submitted a ticket to WHMCS to get them to look at it, and they have requested my server logs which is attached below. But its been over 24 hours since they requested the log and I have heard nothing. Is someone able to provide assistance. I need to get this clients domian up and running Thanks Aaron myellow media errorlog.txt Edited January 11, 2012 by myellow_media upload attachement 0 Quote Link to comment Share on other sites More sharing options...
Sitepearl Posted January 11, 2012 Share Posted January 11, 2012 Download whmcs and reupload the /includes folder. 0 Quote Link to comment Share on other sites More sharing options...
myellow_media Posted January 11, 2012 Author Share Posted January 11, 2012 Hey @sitepearl we have just tried that. It still is giving us the same error. I'm at wits end! WHMCS says that its an issue with mod_fcgid? does this sound familiar? 0 Quote Link to comment Share on other sites More sharing options...
Sitepearl Posted January 12, 2012 Share Posted January 12, 2012 Based on some initial research, it almost sounds like a permissions problem. Have you tried re-chmodding dl.php? If that doesn't work, you may have to recompile Apache using the standard mod_cgi. But take this as nothing more than my .02 - I haven't had this problem before. 0 Quote Link to comment Share on other sites More sharing options...
irdeto Posted January 15, 2012 Share Posted January 15, 2012 i have the same problem!!! and it has only just started all of a sudden. up until 2 days ago, customers could auto provision after payment. now all of a sudden it times out with a 500 server error. and the customer is made to wait at least 4 minutes after submitting order to see that error. soo frustrating. what can i try? 0 Quote Link to comment Share on other sites More sharing options...
Sitepearl Posted January 15, 2012 Share Posted January 15, 2012 Irdeto, Please don't hijack his thread... Can you create a new topic with the last few entries from your error log when the error occurs? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 15, 2012 Share Posted January 15, 2012 Irdeto,Please don't hijack his thread How is it a hijack to join in if he has the same error? Better not to tell people how to use the forum if you're unsure yourself. 0 Quote Link to comment Share on other sites More sharing options...
myellow_media Posted January 17, 2012 Author Share Posted January 17, 2012 I have no idea what happened..the orders were fine for the first two days and the only thing that i have changed is the tpl files to intergate it to my site. But still sitting herre waiting for an answer there is something bigger going on here 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted January 17, 2012 Share Posted January 17, 2012 Was WHMCS working in its plain format? Did this fail only once the amended tpl files were in place? There have been a few threads reporting error 500 and amending the tpl files has been the usual cause Therefore put the original tpl files back in place and compare Replace one at a time to determine which is at fault When I amend the tpl files I upload the replacement as name.tpl.txt I then rename the original to nameORIG.tpl.txt The replacement is then renamed to name.tpl If there are two or more amendments then the ORIG is replaced with the date That way if I need to roll back it is easier to process 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted January 17, 2012 Share Posted January 17, 2012 Is there a particular reason you're using fastcgi for PHP? In my experience, its more trouble than its worth and offers little to no performance gains. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 17, 2012 Share Posted January 17, 2012 I have no idea what happened..the orders were fine for the first two days and the only thing that i have changed is the tpl files to intergate it to my site.That would be the first place I'd look, whatever changed since it worked. Have you put the original tpl files back and cleared the templates_c cache then retested? 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted January 17, 2012 Share Posted January 17, 2012 This link may help... I believe that you are using plesk http://www.moe.co.uk/2009/08/17/php-running-under-mod_fcgid-read-data-timeout-in-40-seconds-on-plesk/ 0 Quote Link to comment Share on other sites More sharing options...
myellow_media Posted January 17, 2012 Author Share Posted January 17, 2012 so we have just renamed the entire template folder cos we mostly edited that. i have reverted back to the old template. and still no luck 0 Quote Link to comment Share on other sites More sharing options...
irdeto Posted January 18, 2012 Share Posted January 18, 2012 Hi myellow_media, I thought I would share what my host did for me. As I stated earlier in the thread i had a similar issue with the same sort of error. Ultimately the issue found related to a corrupt file found in php. my host rebuilt php and i no longer get that particular error when auto provisioning. interestingly enough I too was playing around with tpl files as i was working on a new template. 0 Quote Link to comment Share on other sites More sharing options...
myellow_media Posted January 19, 2012 Author Share Posted January 19, 2012 so WHMCS has finally solved this issue. it was an issue with our logo and the PDF invoicing that was causing it to hang! but all fixed now 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 19, 2012 Share Posted January 19, 2012 so WHMCS has finally solved this issue. it was an issue with our logo and the PDF invoicing that was causing it to hang! but all fixed now The logo? If you're willing to share, I'd love to hear what that was. 0 Quote Link to comment Share on other sites More sharing options...
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