Jump to content

[FIXED] tick creation/answer email


Recommended Posts

Since the 5.01 beta im not getting an email warning me that a new ticket was created or answered. All emails work(backup,order,etc) but not that one and i have "check Tick this box to receive email notifications when new tickets are opened or responded" to in the admins area.


Anyone with same problem?

Link to comment
Share on other sites

Sorry for the lack of explanation


The problem I was having was that of my tickets were not being created in WHMCS but I could see that the message was sent to the respective email address so what I did was I logged into cpanel, clicked on forwarders, and deleted the forwarded emails which were supposed to be piped to WHMCS. Then we added them back again.


After reading your post I should have asked before I posted if your emails were reaching WHMCS or only to your designated email address for that department. If it was getting to WHMCS and logged by WHMCS then we would obviously have had different issues.

Link to comment
Share on other sites


No problem guys. Just let us know if you have any further problems with it.


And yep, just be glad you aren't working here at the moment! And this is how busy we get even before we send out a release announcement email :)



Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated