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Why my whmcs seems broken?


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I found my whmcs system seems broken, for example, I login in the back end and switch to the user summary, then click login as client, I found I can not login any more, and when I want to reset the user password, I found I still can not login,and if I want to edit any form on my back end ,I just found the system return as "Invalid Token", could any one know why? thank you!

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  • WHMCS Support Manager

Make sure you're logging in to the admin area using the exact URL as specified under Setup > General Settings. Eg. If you've specified http://www.yoursite.com/whmcs then logging in at http://yoursite.com/whmcs could cause this problem (note the www. was omitted).


Just as a friendly note, opening three tickets on the same issue will have delayed our response to the query, so please refrain from doing that in future.

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I found this three tickets had been merged, but still no reply, why? my website URL is billing.usidc.net, right now whenever I want to edit any form, such as http://billing.usidc.net/admin/myaccount.php or http://billing.usidc.net/admin/clientsprofile.php?userid=110 and any other form, when I clicked save changes, all return as "Invalid Token", I have never seen it before, so strange for me ,any one can help me? thank you again.

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