security_man Posted November 12, 2011 Share Posted November 12, 2011 i would assume that once an invoice is paid it would become an order... like the way a bid becomes an invoice once accepted. it doesnt seem to be doing that though so am i missing something or is this a malfunction? 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted November 12, 2011 Share Posted November 12, 2011 Check the Pending Orders link Select the Pending Order, and Accept the Order That completes the process 0 Quote Link to comment Share on other sites More sharing options...
security_man Posted November 12, 2011 Author Share Posted November 12, 2011 nope, not happening - is there a setting i need to change to make it do it this way? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 14, 2011 WHMCS Support Manager Share Posted November 14, 2011 Our documentation explains what order are about: http://docs.whmcs.com/Order_Management 0 Quote Link to comment Share on other sites More sharing options...
security_man Posted November 18, 2011 Author Share Posted November 18, 2011 okay, on that page (which was helpful BTW) i see the following sentence: "Orders always remain pending until admin review, even though the items inside them will auto activate (if set to)" how do i set it? i have looked all over for that setting and just cannot find it. I would think that under setup>product/services>[service]>module settings changing to the option "Automatically setup the product as soon as the first payment is received" would do it, but it doesnt seem to be. What am i missing? 0 Quote Link to comment Share on other sites More sharing options...
NixDot Posted November 19, 2011 Share Posted November 19, 2011 If that isn't working, the server configuration may be incorrect, or API not accessing correctly. Once that's working and tested, orders should be simply setup when payment is through, Another point to check is the callback settings for the specific payment gateway your using. It's possible that payment is being made but the gateway isn't communicating this to your WHMCS installation. 0 Quote Link to comment Share on other sites More sharing options...
security_man Posted December 20, 2011 Author Share Posted December 20, 2011 had to take a break from setting this up, but still no joy... i am wondering if the problem is with the mail in payment module that i am using in this situation. Has anyone else had trouble with mail in payments to invoices changing to orders when added? 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted December 20, 2011 Share Posted December 20, 2011 It may be the module if it is from a third party provider The pre-installed module works fine for me 0 Quote Link to comment Share on other sites More sharing options...
security_man Posted December 23, 2011 Author Share Posted December 23, 2011 nope, its the pre installed mail in module. This is getting frustrating 0 Quote Link to comment Share on other sites More sharing options...
security_man Posted December 23, 2011 Author Share Posted December 23, 2011 okay, i guess i need to add an action hook to InvoicePaid with the api function addorder. any reason not to do this? 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted December 23, 2011 Share Posted December 23, 2011 i would assume that once an invoice is paid it would become an order... You should already have an order, against which the invoice is generated. Once you apply the payment to the invoice, the payment status on the order becomes complete, and auto-provisioning takes place if you've set it that way. You then manually "accept" the order to change the status from pending to active. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted December 23, 2011 Share Posted December 23, 2011 okay, i guess i need to add an action hook to InvoicePaid with the api function addorder. any reason not to do this? I've not had to create any further actions or hooks, everything works as it should, for Mail In Payment As above, once I have received the payment I simply go to the pending order and updates it, which creates the product What other payment gateway options have you installed / setup? Do these work? I had the same issue initially, but had not assigned products to the servers, in the Setup section 0 Quote Link to comment Share on other sites More sharing options...
security_man Posted December 23, 2011 Author Share Posted December 23, 2011 well, i can capture a payment with authorize.net in test mode with a test cc number, but it doesnt create an order either... there has to be some setting i am missing if both of these modules arent working as expected. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted December 23, 2011 Share Posted December 23, 2011 Agreed, if none of your payment gateways is working then it is your actual product and server setup Work your way through the docs again, the right hand column The usual steps missed are : assigning products to servers or assigning servers to WHM Equally, the error log should give some idea at what step it fails 0 Quote Link to comment Share on other sites More sharing options...
security_man Posted December 24, 2011 Author Share Posted December 24, 2011 the weird thing is that if i use the module commands under clients profile>products/services it all works great so i dont think i screwed up the assigning of products to servers, but i will double check again just to make sure thanks for all your help btw 0 Quote Link to comment Share on other sites More sharing options...
security_man Posted December 24, 2011 Author Share Posted December 24, 2011 i am also kindof odd in that i am not registering domains directly - i wonder if that is screwing with it somehow (just trying to think about the oddball stuff that i may be doing that is different than anyone else) do most all of the folks using whmcs act as their own regsitrar? 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted December 24, 2011 Share Posted December 24, 2011 (edited) i am also kindof odd in that i am not registering domains directly - i wonder if that is screwing with it somehow That is also what I do, registrar set to none Equally, this won't affect the order process between WHMCS and WHM, to setup the hosting which is where your issue is I've now sent you a PM with a suggestion What country are you in? Edited December 24, 2011 by m8internet 0 Quote Link to comment Share on other sites More sharing options...
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