Michael O Posted October 28, 2011 Share Posted October 28, 2011 I had a question before I go ahead an get a license. If I purchased the lifetime owned unbranded. Will I get free updates for life as well? Say I purchase today will I get to upgrade to 5.0 for free. Thanks 0 Quote Link to comment Share on other sites More sharing options...
0 genious Posted October 28, 2011 Share Posted October 28, 2011 Hello, I think there is a 45$ annual support/upgrade fees, but once you buy an owned license, you benefit from a year of free upgrade and support Hamza 0 Quote Link to comment Share on other sites More sharing options...
0 WHMCS Support Manager WHMCS John Posted October 28, 2011 WHMCS Support Manager Share Posted October 28, 2011 Access to technical support & upgrades for 12 months is included with the licence (that'll cover your upgrade to version 5 and several subsequent updates too). After that period you can choose to renew your support & updates access for $44.95/year. 0 Quote Link to comment Share on other sites More sharing options...
0 steffen Posted October 29, 2011 Share Posted October 29, 2011 Does that mean I cant ask if I have a problem? (A plugin wont work etc..) 0 Quote Link to comment Share on other sites More sharing options...
0 easyhosting Posted October 29, 2011 Share Posted October 29, 2011 Does that mean I cant ask if I have a problem? (A plugin wont work etc..) not after the 12 months if you dont renew the support option 0 Quote Link to comment Share on other sites More sharing options...
0 Michael O Posted October 31, 2011 Author Share Posted October 31, 2011 So your saying that support is only available to those who purchase the support and upgrade feature after the year. That kind is a rip off. If we spend this much money on a product we should be given free support for there program that they made. 0 Quote Link to comment Share on other sites More sharing options...
0 mylove4life Posted October 31, 2011 Share Posted October 31, 2011 do you get free car parts when you buy a car and free gas... what you say dont make since.... 0 Quote Link to comment Share on other sites More sharing options...
0 WebsiteIntegrations Posted October 31, 2011 Share Posted October 31, 2011 or if i buy hosting from you are you going to give me additional hd's and other things for free? 0 Quote Link to comment Share on other sites More sharing options...
0 Michael O Posted October 31, 2011 Author Share Posted October 31, 2011 do you get free car parts when you buy a car and free gas... what you say dont make since.... This ain't a car. and its sense not since. Im talking about the support part not the upgrades. 0 Quote Link to comment Share on other sites More sharing options...
0 Michael O Posted October 31, 2011 Author Share Posted October 31, 2011 (edited) or if i buy hosting from you are you going to give me additional hd's and other things for free? No but ill give you full support anytime you ask a question. That's what support ticket are. Plus if this is a lifetime owned license then id expect lifetime support. To pay for upgrades is understandable. Edited October 31, 2011 by Michael O 0 Quote Link to comment Share on other sites More sharing options...
0 WebsiteIntegrations Posted October 31, 2011 Share Posted October 31, 2011 your paying for the license to use the script - not the support (well other then 1 year of support which it clearly states) 0 Quote Link to comment Share on other sites More sharing options...
0 niels Posted October 31, 2011 Share Posted October 31, 2011 So your saying that support is only available to those who purchase the support and upgrade feature after the year. That kind is a rip off. If we spend this much money on a product we should be given free support for there program that they made. You ARE given free support. For a full year. We could debate whether they should include more than 1 year, but expecting lifetime support doesn't make any sense. Both the customer (usually a company) as well as the software could live on indefinitely. 0 Quote Link to comment Share on other sites More sharing options...
0 Michael O Posted October 31, 2011 Author Share Posted October 31, 2011 (edited) Ok thanks everyone. There is no sense wasting our energy with this thread. Can a mod please delete this. Edited October 31, 2011 by Michael O 0 Quote Link to comment Share on other sites More sharing options...
0 easyhosting Posted October 31, 2011 Share Posted October 31, 2011 Ok thanks everyone. There is no sense wasting our energy with this thread. Can a mod please delete this. why because you are not getting the answer you want. you will find alot of WHMCS user prefer the monthly option for the continued supprt. but $45 a year for the updates and support is not a great lot. 0 Quote Link to comment Share on other sites More sharing options...
0 openmind Posted October 31, 2011 Share Posted October 31, 2011 The fact you are complaining over such a small amount each year (works out about 7p a day) shows you are probably not ready to take on WHMCS and start running a business with it. You will face much higher expenses in the future than a measly $45 pa... 0 Quote Link to comment Share on other sites More sharing options...
0 mylove4life Posted October 31, 2011 Share Posted October 31, 2011 I say if you don't have 10k to start with you are not ready.... 0 Quote Link to comment Share on other sites More sharing options...
0 DeanE10 Posted October 31, 2011 Share Posted October 31, 2011 Just to be helpful... This is pretty much standard with any software company... IE: WHMCS, cPanel, Plesk... The support you get from WHMCS is direct and ticket based which usually these issues/problems are resolved within the first few months IE: How do I... This keeps failing... That doesn't work with this... Etc... After that you can elect to renew the support or use these forums for what is called "Community Support" where most of the time you will find an answer just trolling the forums, and if not, you can ask and someone will reply with something useful, it just takes longer than the "Paid Support" thats why it is not free... Hope this helps clear things up for you Michael O... 0 Quote Link to comment Share on other sites More sharing options...
0 easyhosting Posted October 31, 2011 Share Posted October 31, 2011 yes if you look at Microsoft and how much you pay for their software and you dont get anything other than paid support from day 1 and their is more and more now that you have to either use Community Support or pay for direct support. 0 Quote Link to comment Share on other sites More sharing options...
0 rjhsystems Posted November 9, 2011 Share Posted November 9, 2011 If people have the license through webhosts how does the upgrades work the same as a normal license? 0 Quote Link to comment Share on other sites More sharing options...
0 Dragonsys Posted November 9, 2011 Share Posted November 9, 2011 If people have the license through webhosts how does the upgrades work the same as a normal license? Most webhosts have a monthly leased license, not a purchased license, so as long as they keep paying for it every month you will get the upgrades 0 Quote Link to comment Share on other sites More sharing options...
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Michael O
I had a question before I go ahead an get a license. If I purchased the lifetime owned unbranded. Will I get free updates for life as well? Say I purchase today will I get to upgrade to 5.0 for free. Thanks
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