revolutionstudios Posted September 8, 2011 Share Posted September 8, 2011 One of my clients accounts has been cancelled apparently at random twice now. Shes lost all her email and luckily was only just starting her website. I really need help with this it's going to sink me (at least with this client who is one of my best and most loyal) I set it all back up yesterday and today its gone again, just gone nothing in Cpanel nothing in WHM and nothing in WHMCS? Heeeeeeeelp Dan 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 8, 2011 WHMCS Support Manager Share Posted September 8, 2011 Do you see any entries in Utilities > Activity Log relating to termination and deletion of this account? 0 Quote Link to comment Share on other sites More sharing options...
revolutionstudios Posted September 13, 2011 Author Share Posted September 13, 2011 There was a cancellation request that wasn't showing up in the back end for some reason so every night when the CRON ran it was deleting the account. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted September 13, 2011 Share Posted September 13, 2011 So the client asked for cancellation and then complained when it was done? 0 Quote Link to comment Share on other sites More sharing options...
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