matalqah Posted July 30, 2011 Share Posted July 30, 2011 Hello All , this is my first thread in the forum and i hope someone helps me in my problem. I've WHMCS installed on m my server , and i've installed HyperVM module to manage my xen VPS server . the module works fine when i make create / delete / suspend MANUALLY , but the problem is that the module is not AUTOMATICALLY suspend users ( VPS) when they have unpaid Invoice ??? or exceed the bandwidth . i did google it , but nothing helpful. waiting for your help Experts. Thanks in Advance 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted July 30, 2011 Share Posted July 30, 2011 Hello, I'd recommend checking your automation settings under setup > automation settings just to make sure these are both enabled. Jack 0 Quote Link to comment Share on other sites More sharing options...
matalqah Posted July 30, 2011 Author Share Posted July 30, 2011 hey jack, thanks for your swift reply, i did check the automation setting , but there is nothing specific for the VPS. other products in my system such as shared hosting , dedicated servers are suspended on invoice or bandwidth , but the VPS is not !!! Any further suggestion ??? thanks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 1, 2011 WHMCS Support Manager Share Posted August 1, 2011 Do you see any attempt by WHMCS to suspend the server under Utilities > Activity Log when you belive it should have been? 0 Quote Link to comment Share on other sites More sharing options...
matalqah Posted September 20, 2011 Author Share Posted September 20, 2011 Sorry for late response , the problem was that the username registered in whm for that client is wrong . Not noticed. thanks all 0 Quote Link to comment Share on other sites More sharing options...
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