kandyjet Posted July 25, 2011 Share Posted July 25, 2011 Hello! whmcs version 4.5.1 (was scheduled to do an update today 4.5.2). suddenly all this happened. btw, i am just 2 week old to this whmcs system. one of my client had got an account suspension notice while he had an active account that is due to expire in 11 months from now. * his account is suspended at whmcs. * his whm pacakge had destroyed from whm/cpanel. Not found even in the terminated terminated accounts. * all files and email accounts, ftp accounts etc lost. in automation settings at whmcs: * automatic suspension is enabled at whmcs * automatic termination is NOT Enabled (unchecked). * action 'unsuspend'at whmcs produced an 'unknown error' 1. So why his account is destroyed at cpanel/whm while 'automatic termination' is NOT Enabled?" 2. while the account has 11 months to expire, why it is suspended? 3. why there is no reason for the suspension is given in the suspension notice? suspension note sent : Dear xxxx, This is a notification that your service has now been suspended. The details of this suspension are below: Product/Service: Business Domain: xxxx.com Amount: 1250.00 usd Due Date: 22/07/2012 Suspension Reason: Please contact us as soon as possible to get your service reactivated. Thank You! xxxx.com Customer Support 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 25, 2011 WHMCS Support Manager Share Posted July 25, 2011 What entry do you see under Utilities > Activity Log at the time it was terminated? 0 Quote Link to comment Share on other sites More sharing options...
kandyjet Posted July 25, 2011 Author Share Posted July 25, 2011 Thanks mr.jhon for the reply. here is the activity log during this period (ooch i never use this log activity function yet. grt to know this exisit!). Please note : "Email Sent to Mr.X (Service Suspension Notification)" . this is the suspension i am talking about 25/07/2011 00:25 Module Create Successful - Service ID: 12 cheapw15 203.189.189.123 25/07/2011 00:06 Module Unsuspend Failed - Service ID: 12 - Error: An unknown error occured cheapw15 203.189.189.123 25/07/2011 00:05 Module Unsuspend Failed - Service ID: 12 - Error: An unknown error occured cheapw15 203.189.189.123 25/07/2011 00:05 Module Unsuspend Failed - Service ID: 12 - Error: An unknown error occured cheapw15 203.189.189.123 25/07/2011 00:00 Cron Job: Daily Email Backup - Sent Successfully System 25/07/2011 00:00 Cron Job: Backup Generation Completed System 25/07/2011 00:00 Cron Job: Starting Backup Generation System 25/07/2011 00:00 Cron Job: Completed System 25/07/2011 00:00 Cron Job: Running Usage Stats Update for Server ID 1 System 25/07/2011 00:00 Cron Job: Sending Credit Card Expiry Notices System 25/07/2011 00:00 Cron Job: Closing Inactive Support Tickets System 25/07/2011 00:00 Cron Job: Performing Automated Cancellation Requests System 25/07/2011 00:00 Email Sent to Mr.X (Service Suspension Notification) System 25/07/2011 00:00 Module Terminate Successful - Service ID: 12 System 25/07/2011 00:00 ResellerClub Domain Sync Run System 25/07/2011 00:00 Cron Job: Auto Terminating Fixed Term Service - Service ID: 12 System 25/07/2011 00:00 Cron Job: Performing Automated Fixed Term Product Terminations System 25/07/2011 00:00 Cron Job: Performing Automated Suspensions System 25/07/2011 00:00 Cron Job: Sending Domain Renewal Notices System 25/07/2011 00:00 Cron Job: Sending Invoice Reminders System 0 Quote Link to comment Share on other sites More sharing options...
kandyjet Posted July 26, 2011 Author Share Posted July 26, 2011 (edited) omg! again the same problem, he has sent another suspension notice now. ---- Dear mr.x This is a notification that your service has now been suspended. The details of this suspension are below: Product/Service: Business Domain: xxxx.com Amount: Rs4,950.00 Due Date: 22/07/2012 Suspension Reason: Please contact us as soon as possible to get your service reactivated. Thank You! xxx.com Customer Support -------- activity log ------------------- 26/07/2011 00:00 Cron Job: Starting Backup Generation System 26/07/2011 00:00 Cron Job: Completed System 26/07/2011 00:00 Cron Job: Running Usage Stats Update for Server ID 1 System 26/07/2011 00:00 Cron Job: Closing Inactive Support Tickets System 26/07/2011 00:00 Cron Job: Performing Automated Cancellation Requests System 26/07/2011 00:00 Email Sent to Mr.x (Service Suspension Notification) System 26/07/2011 00:00 Module Terminate Successful - Service ID: 12 System 26/07/2011 00:00 ResellerClub Domain Sync Run System 26/07/2011 00:00 Cron Job: Auto Terminating Fixed Term Service - Service ID: 12 System 26/07/2011 00:00 Cron Job: Performing Automated Fixed Term Product Terminations System Edited July 26, 2011 by kandyjet 0 Quote Link to comment Share on other sites More sharing options...
striddy Posted July 26, 2011 Share Posted July 26, 2011 Cron Job: Auto Terminating Fixed Term Service - Service ID: 12 Check your hosting product for "Auto Terminate/Fixed Term." It is on the hosting products pricing tab. 0 Quote Link to comment Share on other sites More sharing options...
kandyjet Posted July 26, 2011 Author Share Posted July 26, 2011 Check your hosting product for "Auto Terminate/Fixed Term." It is on the hosting products pricing tab. yes, it says 3 days so what i want to put in that? but the related client we talking has a pid annual recurring pacakge. not a free trail or demo pls advise. 0 Quote Link to comment Share on other sites More sharing options...
kandyjet Posted July 26, 2011 Author Share Posted July 26, 2011 Check your hosting product for "Auto Terminate/Fixed Term." It is on the hosting products pricing tab. i think my problem solved !!!! yes, have 3 packages and in the package that related to this auto wipe out problem has set to 3 days "auto terminate/fixed term". now i set it to 0 and problem looked solved. amazing other two packages already had it set to 0. how could this became 3 :roll: 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted July 27, 2011 Share Posted July 27, 2011 how could this became 3 :roll: By being partly asleep when defining the product 0 Quote Link to comment Share on other sites More sharing options...
kandyjet Posted July 27, 2011 Author Share Posted July 27, 2011 By being partly asleep when defining the product lol pharps 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.