Locutus Posted July 12, 2011 Share Posted July 12, 2011 Hello! Say I have a client who's renting a virtual machine, and who wishes to "pause" using the server for some months, but not terminate it. What would be the proper state and procedure for the product to "deliberately suspend" it for some time (only talking about WHMCS handling here, not provisioning API), and later restart it? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted July 13, 2011 Share Posted July 13, 2011 Shut it down, keep it safe, switch their product to your new "storage of VPS" product at a reduced monthly fee 0 Quote Link to comment Share on other sites More sharing options...
Locutus Posted July 13, 2011 Author Share Posted July 13, 2011 (edited) You mean I should terminate the existing product and create a new one once the client continues using it? (I'm only talking about management in WHMCS, not what happens to the actual virtual machine...) There's no "paused" state reflected in WHMCS? Speaking of which... Can you (or someone ) maybe tell me what is the exact meaning, as in "intended connotation", and "technical implementation/treatment", of the two product states "terminated" and "cancelled"? Edited July 13, 2011 by Locutus 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 13, 2011 WHMCS Support Manager Share Posted July 13, 2011 Functionality wise there's no difference between the two statuses, but Cancelled is used when a client placed a cancellation request and terminated is used when it's terminated automatically due to non payment. Both stop the client from being invoiced. 0 Quote Link to comment Share on other sites More sharing options...
Locutus Posted July 13, 2011 Author Share Posted July 13, 2011 Thanks John+Othello! Would you suggest that in my case, I could set the product to "Cancelled" (since the client effectively did cancel it, if only temporarily), and when he decides to continue using it, I would set it to "Active" again and modify the "next due date" appropriately? I suppose there is no "pause request" or "suspension request", and consequently a "resume request" (in addition to the cancellation request) available to the client from the frontend? Might be an idea for a future new feature. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 13, 2011 WHMCS Support Manager Share Posted July 13, 2011 That would probably be the best course of action from a billing perspective. 0 Quote Link to comment Share on other sites More sharing options...
Locutus Posted July 13, 2011 Author Share Posted July 13, 2011 Okay, shall do so. Thanks for your help! 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted July 14, 2011 Share Posted July 14, 2011 terminated = YOU decided to get rid of it - spam/abuse/non-payment/etc cancelled = the CLIENT decided they don't need it anymore Alwasys good to no the ratios and numbers 0 Quote Link to comment Share on other sites More sharing options...
arumdev Posted July 23, 2011 Share Posted July 23, 2011 This may be none of my business, but has a client actually asked you for this? Personally I would not offer such a service as pausing billing on something which you won't really be able to use anyway in the meantime, and nor would I expect to receive such a service if I was the customer. If you want a service you pay for it, if you don't want to pay for it you don't get it. Of course that's up to you but seems a strange concept to me. 0 Quote Link to comment Share on other sites More sharing options...
mojahed Posted July 24, 2011 Share Posted July 24, 2011 This may be none of my business, but has a client actually asked you for this? Personally I would not offer such a service as pausing billing on something which you won't really be able to use anyway in the meantime, and nor would I expect to receive such a service if I was the customer. If you want a service you pay for it, if you don't want to pay for it you don't get it. Of course that's up to you but seems a strange concept to me. I agree with you 0 Quote Link to comment Share on other sites More sharing options...
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