Locutus

Okay, shall do so. Thanks for your help!

Thanks John+Othello! Would you suggest that in my case, I could set the product to "Cancelled" (since the client effectively did cancel it, if only temporarily), and when he decides to continue using it, I would set it to "Active" again and modify the "next due date" appropriately? I suppose there is no "pause request" or "suspension request", and consequently a "resume request" (in addition to the cancellation request) available to the client from the frontend? Might be an idea for a future new feature.

You mean I should terminate the existing product and create a new one once the client continues using it? (I'm only talking about management in WHMCS, not what happens to the actual virtual machine...) There's no "paused" state reflected in WHMCS? Speaking of which... Can you (or someone ) maybe tell me what is the exact meaning, as in "intended connotation", and "technical implementation/treatment", of the two product states "terminated" and "cancelled"?

Hello! Say I have a client who's renting a virtual machine, and who wishes to "pause" using the server for some months, but not terminate it. What would be the proper state and procedure for the product to "deliberately suspend" it for some time (only talking about WHMCS handling here, not provisioning API), and later restart it?

I'd like to barge in here if I may, since I have a somewhat similar consideration. I'd like to be able to prorate recurring cost to the first day of the client's billing cycle inside a year... In my case January thru December. I.e. if a client chooses quarterly payment, they should get billed on the first of January, April, July and October, no matter when they signed up for the product. Currently it still seems I can only have monthly prorata, and a e.g. semi-annually client who signs up late in March would get their bills in April and October, instead of January and July. Anything to change that situation?

Case closed... After trying to input the VAT ID again just now, the system miraculously accepted it.

Hello! I live in Germany and am planning to order a monthly lease for WHMCS. I'm wondering about VAT. First, the system wants to charge me 20% VAT, but in Germany the VAT is 19%. Also, I'm running a business and am therefore entitled to deduction of input tax. I have a VAT ID for that, but the system is not accepting it when I try to enter it into the client details ("Invalid VAT number"). What can I do to not have to pay 20% U.S. VAT monthly? Kind regards, Frank

I can confirm this: I've just started testing WHMCS, and noticed that the payment method I assign for a client does not get saved, but the combobox always reverts back to "Select to change default".

Hello! I'm using Virtualmin as web hosting control panel on my servers, and from their "list of auto-installable application" I found WHMCS. I started experimenting with it yesterday, and so far am liking a lot what I see! Since I don't have a paid subscription yet, I can't open an official ticket, so I'd like to note down a first finding and suggestion for improvement here, hoping the developers will get to hear about it. When provisioning Virtualmin servers after product activation, one can set the "Plan" and "Template" to use for the VM server. This is a good thing! Especially since for each plan, I can configure in Virtualmin which of its "features" (BIND domain, website, mail reception, virus scanning, databases etc.) it should turn on for newly created servers. Unfortunately, the server creation API call from WHMCS includes the directive "default-features", which causes the plan features to be ignored and the VM global default features to be used. It'd be nice though to be able to create VM servers with different features for each WHMCS product. I hope the developers here agree and can do something about this. Kind regards, Locutus aka. Frank