websavers Posted June 25, 2011 Share Posted June 25, 2011 (edited) For a better idea of what the problem is, see the attached screenshot. At the bottom of really long ticket histories, the ticket text can exceed the designated text area, causing the text to overlap buttons at the bottom like "Reply", "Add Notes", and "Delete Ticket". This makes it difficult to interact with the ticket (though you can still click on the covered buttons. Mostly, it just looks bad. iWHMCS v1.4.2 Steps to reproduce: 1. Go to the Support tab 2. Choose a ticket where the last reply is really long - I'm not positive on the exact line number. Jordan Edited June 25, 2011 by jas8522 More details 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Ben Posted July 7, 2011 Share Posted July 7, 2011 Hello, Can you copy/paste the content of the post that causes this issue? We have seen this issue but are having troubles reproducing it. I believe it may have to do with a broken HTML tag or something similar. 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted July 8, 2011 Share Posted July 8, 2011 I also got this error 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted July 8, 2011 Share Posted July 8, 2011 I've also seen this error in the past although it doesn't happen every time. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Ben Posted July 9, 2011 Share Posted July 9, 2011 Hello, Please provide the content of a ticket reply that causes this. 0 Quote Link to comment Share on other sites More sharing options...
websavers Posted July 9, 2011 Author Share Posted July 9, 2011 Ben, This is the exact one from the screenshot. It has been adjusted to remove private info. What email address are we using for this account? I can’t seem to log-in. Kelly ------, B. Comm. Office Manager Company Ltd. Tel: (555) 555-5555 Fax: (555)555-5555 Kelly@companyltd.com From: Support [mailto:support@us.ca] Sent: Tuesday, June 21, 2011 10:56 PM To: Kelly Subject: [Ticket ID: 166340] Re: <hostname> Notification: Resource limits exceeded on domain. [MERGED] Kelly, Sounds good. You should have access to input the new credit card number within the client centre, but if not, -----'s login will do the trick. The exact page to do this can be found here: <a href="https://us.ca/whmcs/clientarea.php?action=creditcard" target="_blank">https://us.ca/whmcs/clientarea.php?action=creditcard</a> Cheers, Jordan Us e-mail: me@us.ca | website: <a href="http://us.ca" target="_blank">www.us.ca</a> toll-free: +1.877.555.5555 | twitter: @us ---------------------------------------------- Ticket ID: #166340 Subject: Re: <hostname> Notification: Resource limits exceeded on domain. [MERGED] Status: In Progress Ticket URL: <a href="https://us.ca/whmcs/viewticket.php?tid=166340" target="_blank">https://us.ca/whmcs/viewticket.php?tid=166340</a> <<a href="https://us.ca/whmcs/viewticket.php?tid=166340&c=KGN8QaXV>" target="_blank">https://us.ca/whmcs/viewticket.php?tid=166340&c=KGN8QaXV></a> &c=KGN8QaXV ---------------------------------------------- 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Ben Posted July 15, 2011 Share Posted July 15, 2011 Hello, Ok thanks. This helps. 0 Quote Link to comment Share on other sites More sharing options...
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