iWHMCS: long tickets can cause text to extend beyond text area

[websavers]

For a better idea of what the problem is, see the attached screenshot.

 

At the bottom of really long ticket histories, the ticket text can exceed the designated text area, causing the text to overlap buttons at the bottom like "Reply", "Add Notes", and "Delete Ticket". This makes it difficult to interact with the ticket (though you can still click on the covered buttons. Mostly, it just looks bad.

 

iWHMCS v1.4.2

 

Steps to reproduce:

1. Go to the Support tab

2. Choose a ticket where the last reply is really long - I'm not positive on the exact line number.

 

Jordan

Edited June 25, 2011 by jas8522
More details

[WHMCS Ben]

Hello,

 

Can you copy/paste the content of the post that causes this issue?

 

We have seen this issue but are having troubles reproducing it. I believe it may have to do with a broken HTML tag or something similar.

[wsa]

I also got this error

[zomex]

I've also seen this error in the past although it doesn't happen every time.

[WHMCS Ben]

Hello,

 

Please provide the content of a ticket reply that causes this.

[websavers]

Ben,

 

This is the exact one from the screenshot. It has been adjusted to remove private info.

 

What email address are we using for this account? I can’t seem to log-in.

 

 

 

 

 

Kelly ------, B. Comm.

 

Office Manager

 

Company Ltd.

 

Tel: (555) 555-5555

 

Fax: (555)555-5555

 

Kelly@companyltd.com

 

 

 

 

 

From: Support [mailto:support@us.ca]

Sent: Tuesday, June 21, 2011 10:56 PM

To: Kelly

Subject: [Ticket ID: 166340] Re: <hostname> Notification: Resource limits exceeded on domain. [MERGED]

 

 

 

Kelly,

 

Sounds good. You should have access to input the new credit card number within the client centre, but if not, -----'s login will do the trick. The exact page to do this can be found here:

 

<a href="https://us.ca/whmcs/clientarea.php?action=creditcard" target="_blank">https://us.ca/whmcs/clientarea.php?action=creditcard</a>

 

Cheers,

 

Jordan

 

Us

e-mail: me@us.ca | website: <a href="http://us.ca" target="_blank">www.us.ca</a>

toll-free: +1.877.555.5555 | twitter: @us

 

----------------------------------------------

Ticket ID: #166340

Subject: Re: <hostname> Notification: Resource limits exceeded on domain. [MERGED]

Status: In Progress

Ticket URL: <a href="https://us.ca/whmcs/viewticket.php?tid=166340" target="_blank">https://us.ca/whmcs/viewticket.php?tid=166340</a> <<a href="https://us.ca/whmcs/viewticket.php?tid=166340&c=KGN8QaXV>" target="_blank">https://us.ca/whmcs/viewticket.php?tid=166340&c=KGN8QaXV></a> &c=KGN8QaXV

----------------------------------------------

 

 

[WHMCS Ben]

Hello,

 

Ok thanks. This helps.