maara Posted April 23, 2011 Share Posted April 23, 2011 I have debranding addon on my \account however crdits link Powered by whmcs is still there. I didi gom to updates in whmcs adim to force license check but link still there - what else can i do so it dont appear anymore ? thx in advance for help 0 Quote Link to comment Share on other sites More sharing options...
GORF Posted April 23, 2011 Share Posted April 23, 2011 Try to clear your templates_c cache folder. 0 Quote Link to comment Share on other sites More sharing options...
maara Posted April 24, 2011 Author Share Posted April 24, 2011 Hello TonsOfStories Thanks for youir info. Unfortunatley celaning templates c folder doesnt help - link is still there. Is there something else I can try ? 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted April 24, 2011 Share Posted April 24, 2011 I believe you have to re-issue your license or if you ordered a new one without branding you need to use this one. Jack 0 Quote Link to comment Share on other sites More sharing options...
bear Posted April 24, 2011 Share Posted April 24, 2011 When I recently switched from leased to owned (debranded), I had to open a ticket to resolve a licensing issue. Something hadn't quite worked right in the process that needed to be "nudged" from the back end. Have you opened a support ticket to ask? 0 Quote Link to comment Share on other sites More sharing options...
maara Posted April 24, 2011 Author Share Posted April 24, 2011 I have webost free license upgraded to debranded - I opened a support ticket but support replies are kinda slowish - last time Matt answered me after 3 weeks so its pretty long reply time:-( Cant this be abit pushed forward so somebody from suppoet can have a look at my issue Bear ? ? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted April 24, 2011 Share Posted April 24, 2011 I can't help with that, I'm not employed by WHMCS in any way. I only volunteer to help out on the forum. 0 Quote Link to comment Share on other sites More sharing options...
openmind Posted April 25, 2011 Share Posted April 25, 2011 Support times have always been pretty quick for me, just bear in mind it's the Easter bank holiday here in the UK... 0 Quote Link to comment Share on other sites More sharing options...
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