BulliteShot Posted March 16, 2011 Share Posted March 16, 2011 Website: http://www.servebyte.com/supportmonitor.html Price: $99 Do you have to check your support ticket list regularly? Not anymore! Support Monitor sits in your system tray and checks the list for you. Features Minimize to System Tray. Stays out the way until your attention is needed. Set the refresh interval in seconds to what suits you. Simple, straight forward listing of Open, On-Hold and In Progress tickets. Light. Uses 17MB of memory on Windows 7. FREQUENTLY ASKED QUESTIONS WHMCS Error: Invalid IP 192.168.0.5» In WHMCS, Go to Setup -> General Settings -> Security. Add your IP to the API IP Access restriction textbox. Get your IP here. What is my WHMCS URL?» https://yourdomain.com/whmcs/includes/api.php 0 Quote Link to comment Share on other sites More sharing options...
Ashley.S. Posted March 17, 2011 Share Posted March 17, 2011 sounds like a nice idea, but why so expensive, and does that price include unlimited support/upgrades or is there a support/update renewal fee once buying??? 0 Quote Link to comment Share on other sites More sharing options...
BulliteShot Posted March 17, 2011 Author Share Posted March 17, 2011 The price includes unlimited support and upgrades. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted March 17, 2011 Share Posted March 17, 2011 a bit expensive for someone that in 2 years has little track record on this forum 0 Quote Link to comment Share on other sites More sharing options...
BulliteShot Posted March 17, 2011 Author Share Posted March 17, 2011 It allows small businesses to provide real time support. It's been thoroughly tested and simply works. It doesn't crash, it doesn't stop working due to connection errors. It supports SSL if you put your SSL url in. It might look expensive, but to the right customer this is worth at least 5 times as much. 0 Quote Link to comment Share on other sites More sharing options...
GNS_Harrison Posted March 17, 2011 Share Posted March 17, 2011 Great Idea, but I do agree that price is quite very high. When someone can just have outlook and set the refresh time like every 1 minute or less and it will do the same with notifying the user of a ticket open or a response. Unless you can also reply through this as well which would be great and easy except having to access the website. Is there any trial or demo? 0 Quote Link to comment Share on other sites More sharing options...
NowakFilip Posted March 17, 2011 Share Posted March 17, 2011 Is there an alarm sound when there is a ticket? 0 Quote Link to comment Share on other sites More sharing options...
BulliteShot Posted March 17, 2011 Author Share Posted March 17, 2011 The reply system is a feature that will be added to the app soon. Probably next week at the maximum. There isn't an alarm sound, but it could be added as a feature. 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted March 18, 2011 Share Posted March 18, 2011 yes look nice but the price is very high 0 Quote Link to comment Share on other sites More sharing options...
BulliteShot Posted March 18, 2011 Author Share Posted March 18, 2011 Price has been slashed to $49.95 for the first 10 orders! 0 Quote Link to comment Share on other sites More sharing options...
Daniel Posted March 18, 2011 Share Posted March 18, 2011 There have been a few mods like this on the forums but I still can't work out why they're needed, especially when you can add the ticket count to the title tag and have it update once a minute while you're browsing elsewhere: http://grab.by/9yDd 0 Quote Link to comment Share on other sites More sharing options...
BulliteShot Posted March 19, 2011 Author Share Posted March 19, 2011 Version 1.1 is in development and in beta testing. New Features - Ticket count added to Window Title = Support Monitor (5) means 5 tickets need a reply. Open, Customer-Reply and In Progress tickets. - Windows notification sound plays for tickets awaiting reply. - In Progress tickets no longer get your attention, but they are still added to the title ticket count. - Better connection error handling. No more popup windows. Nothing stops the Support Monitor from doing it's refresh. When your internet goes down, it continue to work when your internet comes back up. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted March 19, 2011 Share Posted March 19, 2011 Regardless still far too expensive for what it is and as #daniel says can't work out why they're needed, especially when you can add the ticket count to the title tag and have it update once a minute while you're browsing elsewhere 0 Quote Link to comment Share on other sites More sharing options...
BulliteShot Posted March 19, 2011 Author Share Posted March 19, 2011 Well, yes you can use a mail client, however it's not as efficient as this. A year ago, i used to do that and recently i found myself going through hundreds of emails in the morning, usually taking a couple of hours. If you refresh the ticket listing in your browser, you will have to keep checking the browser window. You don't need to keep reopening the Ticket List either, if you close it accidentally. Support Monitor eliminates this and allows you to work on other things. The price will not be reduced further and will be put back to $99 when 8 more orders have been completed. 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted March 19, 2011 Share Posted March 19, 2011 they no trial version that we can try it out 0 Quote Link to comment Share on other sites More sharing options...
NowakFilip Posted March 20, 2011 Share Posted March 20, 2011 Thanks for the response. When the sound alarm will be added, I will definitely purchase it. Keep us updated when the sound alarm will be released. 0 Quote Link to comment Share on other sites More sharing options...
No-Server Posted March 20, 2011 Share Posted March 20, 2011 Way to expensive. Sounds like a joke to me. If you post this on freelancer.com you find someone from india doing it for 30$ for you. 0 Quote Link to comment Share on other sites More sharing options...
BulliteShot Posted March 21, 2011 Author Share Posted March 21, 2011 V1.1 has been released. New Features - F5 refresh - Right click context menu on ticket list to Open, Refresh and go to Settings - Colour added to Status column - Select the notification sound in the settings menu - Ticket count added to Window Title = Support Monitor (5) means 5 tickets need a reply. Open, Customer-Reply and In Progress tickets. - Windows notification sound plays for tickets awaiting reply. - In Progress tickets no longer get your attention, but they are still added to the title ticket count. - Better connection error handling. No more popup windows. Nothing stops the Support Monitor from doing it's refresh. When your internet goes down, it continue to work when your internet comes back up. 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted March 21, 2011 Share Posted March 21, 2011 no trial version that we can try it out 0 Quote Link to comment Share on other sites More sharing options...
BulliteShot Posted March 21, 2011 Author Share Posted March 21, 2011 There are screenshots. No trial will be offered. 0 Quote Link to comment Share on other sites More sharing options...
NowakFilip Posted May 13, 2011 Share Posted May 13, 2011 Any possibility for a Mac version? I have already purchased it for Windows and works EXCELLENT. I would definitely purchase it for Mac, even for a higher price if it would be available. PERFECT MODULE +A 0 Quote Link to comment Share on other sites More sharing options...
BulliteShot Posted May 13, 2011 Author Share Posted May 13, 2011 That's great to hear, thank you! While untested, it may be possible to run it VIA Mono on a MAC computer. http://www.mono-project.com/Main_Page 0 Quote Link to comment Share on other sites More sharing options...
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