Seiya Posted January 9, 2011 Share Posted January 9, 2011 Hi, I cant find any information on exactly what the difference is between marking an account as inactive vs closing the account. I would presume that the closing action runs some additional modules which marking a client as inactive doesn't do. One thing thats caught me is that closing an account doesnt run the terminate function on all active services. 1. Whats the difference between closing an account vs marking as inactive? 2. What actions exactly does closing an account execute? I'd really appreciate some help if anyone knows. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted January 9, 2011 Share Posted January 9, 2011 1. Whats the difference between closing an account vs marking as inactive? 2. What actions exactly does closing an account execute? I'd really appreciate some help if anyone knows. Closing an account means they can't log in again. It doesn't run any actions other than that. 0 Quote Link to comment Share on other sites More sharing options...
Seiya Posted January 9, 2011 Author Share Posted January 9, 2011 Closing an account means they can't log in again. It doesn't run any actions other than that. Yes, that part is documented. However when you close an account you get the message - "This will set all packages and unpaid invoices to Cancelled." which you dont when you mark an account as inactive, so it does seem that these actions are different in other ways. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 11, 2011 WHMCS Support Manager Share Posted January 11, 2011 Neither closing or deactivating an account execute any actions. They simply do exactly as documented and nothing more. Inactive status is a label for your own reference should you choose to use it, for example you may wish to set clients with no packages to inactive status, as it makes them easier to filter. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted January 12, 2011 Share Posted January 12, 2011 Clicking "close account" on the client summary * sets the status of any *active/pending/pending-transfer* domains to cancelled * sets the status of any *active/pending* products to cancelled * sets the status of any *unpaid* invoices to cancelled * sets the status on the *client* to closed It does not get rid of any hosting accounts off any servers, perform any refunds etc - it's just changing the status on items Simply selecting "closed" from the profile page just sets the status on the client. *closed* clients are those you dont want back - usually because they're a PITA/Kicked-for-abuse or Theiving-Scum/Fraudsters. 0 Quote Link to comment Share on other sites More sharing options...
robertk1 Posted January 18, 2011 Share Posted January 18, 2011 Is there a way to "un-close" a client's account? 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 19, 2011 Share Posted January 19, 2011 Is there a way to "un-close" a client's account? Yes, when you go to a clients profile page in your admin area, click on the profile tab and look down the bottom of the right hand site you sill see 'status' it will have active, inactive, closed. all you do is change this to active and the account becomes active again. 0 Quote Link to comment Share on other sites More sharing options...
robertk1 Posted January 19, 2011 Share Posted January 19, 2011 Thanks for the tip --- I don't know how I missed that! 0 Quote Link to comment Share on other sites More sharing options...
ReHostClub Posted February 1, 2012 Share Posted February 1, 2012 I have an account that keeps going into Closed status. I change it to Active. I believe after Cron runs, it goes back to Closed. How do I keep it from automatically Closing? Thanks in advance Jason 0 Quote Link to comment Share on other sites More sharing options...
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