SceneWire Posted January 6, 2011 Share Posted January 6, 2011 Alright, so I managed to setup everything automatically with my WHMCS. I have it set so that when a new order is placed, as soon as it's paid for, the hosting account is automatically created. I've tested it, and it works perfectly, except for one small problem. So the "Welcome", and "Order Confirmation" e-mails are both sent out as soon as the order is paid for as well. But I noticed that the "New Account Information" e-mail is NOT sent out automatically right after payment is made. I have to go to Orders, and accept the pending order and THEN the e-mail is sent out. Is there any way to change that?! So that it is automatically sent out with the other e-mails? I hope someone can help, I'd greatly appreciate it. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 6, 2011 WHMCS Support Manager Share Posted January 6, 2011 The email will be sent automatically when the account is successfully provisioned on the server. so which auto-setup option have you selected on the product's Module Settings tab? 0 Quote Link to comment Share on other sites More sharing options...
SceneWire Posted January 7, 2011 Author Share Posted January 7, 2011 Hm, that's odd. I wonder why it isn't sending . Right now I have it set to "Automatically setup the product as soon as the first payment is received". Maybe it's not working because when I tested the functionality, the product I was testing it on was free, could that be the problem? 0 Quote Link to comment Share on other sites More sharing options...
JFSG Posted January 8, 2011 Share Posted January 8, 2011 Hm, that's odd. I wonder why it isn't sending . Right now I have it set to "Automatically setup the product as soon as the first payment is received". Maybe it's not working because when I tested the functionality, the product I was testing it on was free, could that be the problem? Check if you selected automatically provision for existing clients only. 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted January 8, 2011 Share Posted January 8, 2011 Do you have the email template selected on the Product page? Setup -> Product/Services->Your Product. What is selected in the "Welcome Email" field? This is the email that gets sent when the product/service is provisioned. 0 Quote Link to comment Share on other sites More sharing options...
SceneWire Posted January 8, 2011 Author Share Posted January 8, 2011 Check if you selected automatically provision for existing clients only. Where do I check that? Do you have the email template selected on the Product page? Setup -> Product/Services->Your Product. What is selected in the "Welcome Email" field? This is the email that gets sent when the product/service is provisioned. I have the "Hosting Account Welcome E-mail" selected. But that e-mail sends, the one that DOESN'T is the "New Account Information" e-mail . 0 Quote Link to comment Share on other sites More sharing options...
JFSG Posted January 9, 2011 Share Posted January 9, 2011 Where do I check that?Setup >> General Settings >> Ordering Check if the last box that says "Only Auto Provision for Existing" is unchecked or not. 0 Quote Link to comment Share on other sites More sharing options...
SceneWire Posted January 11, 2011 Author Share Posted January 11, 2011 I checked that, it is unchecked. What is going on here why isn't it working ? 0 Quote Link to comment Share on other sites More sharing options...
JFSG Posted January 11, 2011 Share Posted January 11, 2011 Try submitting a ticket to WHMCS technicians? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 11, 2011 WHMCS Support Manager Share Posted January 11, 2011 Right now I have it set to "Automatically setup the product as soon as the first payment is received". Maybe it's not working because when I tested the functionality, the product I was testing it on was free, could that be the problem? Yes, if it's a free product you'll never receive a payment, so the setup criteria is never met. Select the "as soon as an order is placed" option. 0 Quote Link to comment Share on other sites More sharing options...
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