Blank page after order (also when marking bill as paid)

[thinksynergy]

I logged a support ticket a whileback but so far no reply (is the weekend, I guess) so I thought I would post here and see if anyone can help.

 

After I place my order I select bank tranfer (havent tried other options yet). When it goes to the next screen after that it is just blank. At this point it places the order in the backend and fires off emails.

 

It stays blank until I hit refresh, at which point it works as intended and shows me the order number. It also fires off more emails and another order, obviously not good.

 

I wondered if it was an issue with a template but I am sure I have tried this before and it worked ok.

 

The other problem is when I go into the back-end I choose a bill and mark it as paid. It does the same thing... blank page until I hit refresh.

 

I have tried clearing the template cache and also tried enabling PHP errors, but it shows nothing (php.ini also showing error logging and correct error level)

 

I don't have many customers on this site yet, but I could still do with getting this fixed quickly, so any help would be greatly appreciated.

 

Thanks

 

Jim

[WHMCS John]

http://forum.whmcs.com/showthread.php?t=21317

[thinksynergy]

Thanks for the advice guys, but as I mentioned on the ticket I raised I have already added that line to the configuration.php file and it doesn't do anything. I altered the logging level in PHP to be as per the instructions and it generated messages on several other sites on the box but not on the WHMCS system.

 

I am a bit worried now as I have this system and I am sure nobody can use it while it is in this state. Any further advice would be much appreciated.

 

Jim

 

EDIT: oops, just realised this is a duplicate thread. I thought it hadnt posted the first time :

 

http://forum.whmcs.com/showthread.php?t=33755

[thinksynergy]

ok, getting closer, although still a little confused... I set the template back to the portal one and tested... works fine.

 

This points to my template being broken, but in that case why did setting the bill to "paid" in the admin back-end show a blank screen too?

 

Odd

[thinksynergy]

Hi,

 

I am a little disappointed that my support ticket is not getting any attention. I understand there is the issue of is it or is it not a template issue, but surely the "mark bill as paid" cannot be.

 

I paid for a licence in good faith, thinking it uncluded some support, but I am left with a system that does not work.

 

Can anyone please please give me some help, this is very frustrating and is making me wonder if I have chosen the best software?

[sparky]

It's just a suspision but try adding this line to the top of your .htaccess file

RLimitMem max

Let us know if that solved the problem

[thinksynergy]

It's just a suspision but try adding this line to the top of your .htaccess file

 

Let us know if that solved the problem

 

Thanks for the reply. Matt updated my ticket and asked for the server details to take a look, so I will wait for him to do that rather than fiddle with the settings while he might be on there. Thanks for the reply though

[jambon]

what happened with this? Please post the solution for toher having the same problem

 

Thanks

[honesting]

RLimitMem max don't work for me