Just getting started..

[fullflavournz]

So far my experience with WHMCS has been far from positive.

 

I downloaded the trial, ran into a couple of issues and fired off a message to support... I got answered a couple of my 'presales' questions but got told I would have to buy at minimum one month license for him to look at my WHMCS install.

 

So I did this...

 

The result - a muck around and a half, finally got my order processed and then the support has been less than great.

 

Matt's result to the question which prompted me to sign up for the paid license was

 

"Regarding the cpanel/whm import failure, this would indicate a product setup issue. Please refer to the common errors part @ http://wiki.whmcs.com/Importing_Data#WHM.2FcPanel_Import_Script for info on this."

 

He could of told me this before I forked up cash....He didn't even look at my install as per his email.

 

I've sent him an email with a number of questions, it's now been over 5 days and I still don't have a reply from him.

 

Really not impressed with this products support, if it wasn't for the reviews I've read I would be looking elsewhere right now... I think if Matt wants to increase his sales with this product, something needs to be done about support.

 

With all that said.... I'm hoping someone here on the forum might be able to help me:

 

1) With the WHMCS standard PaymentExpress.com module, will this support multicurrency?

2) Domain Names - Can WHMCS check the domains actual expiry dates etc, rather than inputting all this manually?

3) Payment Gateways - How do we set up payment gateways in the case the customer pays offline i..e by direct credit to our bank account / cheque..

4) We have all our clients in another system - is there a way we can import

them all in here but disable 'live' or 'generation' until we are 100% ready

and happy to switch?

5) We've got a number of active subscriptions for customers - in mid-term. We

would want WHMCS to take over those once they expire (i.e. in 2 months time)

and automatically create the invoice for the renewal. What's the best

process for this? It seems if I set up a new order in WHMCS now it generates

an invoice effective today - we don't want clients receiving invoices until

it's time to renew!

6) Any idea why our account centre is displaying all up the duff?

http://www.myfullflavour.com/account/

7) All our invoicing get's done on the 1st of the month - we want everything

sent on that day. That is the 'invoice date' for tax purposes. Payment to be

made within 7 days. Best approach here?

[WHMCS John]

Feel free to PM your Ticket ID so I can take a look.

 

2. Yes, there's a synchronisation script for certain registrars, take a look under Setup > Domain Registrars.

3. Enable the Bank Transfer or Mail in Payment gateways under Setup > Payment Gateways.

4. Sure, disable your cron and no invoices/overdue notices will be sent.

5. Sure, you can import the data and then set the Next Due Date to the expiry date, the client will then be invoiced by WHMCS.

6. Looks fine from here, what problem are you experiencing?

7. Enable prorata billing and set the prorata date to 1: http://wiki.whmcs.com/Products_and_Services#Pricing

[fullflavournz]

Hi John,

 

Doesn't seem to be an obvious way to send you a PM except a Skype message?

[fullflavournz]

2) Our registrar in NZ allows no interaction - is it possible for WHMCS to pull this info from public WHOIS?

4) What about initial invoices created - from my playing around it appears it sends these automatically?

5) Best way to import the data? Wouldn't this generate new invoices in the interim?

6) No images are displaying, the links don't work...Are you seeing something different?

[laszlof]

It would be fairly easy to write a script/module that updates all the renewal dates. Some of the registrar modules (like eNom, for example), include this functionality.

 

The invoice creation/sending is done via cron other than when the initial order is made. What I did for testing during our migration was "disable" the email system. Basically just switch it to SMTP mailing and use a bogus hostname.

 

Regarding the site images, you're missing the "http://" or "https://" in the base href of the header.

Edited November 16, 2010 by laszlof

[fullflavournz]

@ laszlof

 

Would you be willing to help me write custom scripts like this? That could periodically run via Cron updating domain name details - ensuring they match the public WHOIS?

[laszlof]

Shoot me an email and we'll talk. frank (at) asmallorange (dot) com

[fullflavournz]

Making some progress... Thanks !

 

A few things Im unsure about

 

***Best way to import the data? Wouldn't this generate new invoices in the interim?

***How do I add the base http

[WHMCS John]

Doesn't seem to be an obvious way to send you a PM except a Skype message?

Click my username and you'll see the Primate Message option.

 

2) Sure, WHMCS can perform availability checks on nz domains, that doesn't rely on the registrar you use.

4&5) Invoices won't be generated if you untick the "Generate Invoice" checkbox as the instructions mention.

6) I've attached a screenshot of what I see.

[laszlof]

Click my username and you'll see the Primate Message option.

 

Private?

 

6) I've attached a screenshot of what I see.

 

Your browser is probably ignoring the base href code in the header. Try it with chrome.

 

The base href is a section of code located in your header.tpl file (templates/YOURTEMPLATE/header.tpl). Looks like this:

 

<base href="www.myfullflavour.com/account/" />

 

Change it to read like this:

 

<base href="http://www.myfullflavour.com/account/" />

 

Or you could just take it out all together, its not needed.

[WHMCS John]

Private?

My PM inbox is monitored by a team of trained monkeys

[fullflavournz]

I swear the other day the private message option for me was disabled - maybe a new forum member feature? I'm using Chrome on Mac, so maybe that's why the site isn't displaying properly... Trying the mentioned fix above.

[fullflavournz]

OK I officially can't find that code - using the default templates....

 

{if $systemurl}<base href="{$systemurl}" />

 

Is about as far as we get....

[bear]

maybe a new forum member feature?

Yes. It's to prevent those that would sign up and immediately send PM spam to our members.