ENOM: "There was an error getting the current expiration date from registry."

[anthill]

Hello,

 

We register our domains through ENOM using WHMCS's Enom domain registration module. With some regularity we get this error message emailed to us by WHMCS:

 

Error: There was an error getting the current expiration date from registry. Please try again at a later time.

 

My question for the forum, how do we "Try again at a later time?" - what is the procedure synchronizing the domains between WHMCS and ENOM when this happens?

 

It's a bit tricky because we receive this error "after" the client's credit card has been charged. So the invoice is paid, and WHMCS advances the expiration date internally, but the domain is not renewed with ENOM.

 

When this happens I'm tempted to press the "renew" button, but I'm concerned that this will renew the domain for another year and the domain expiration dates will still be out of sync (WHMCS will report that the domain expiration date is still a year ahead of ENOM).

 

What is the proper procedure to fix this error? (At the moment we log into ENOM, search for the domain, and manually renew it... a step that seems unnecessary). Can someone advise us of the proper way to do this?

 

And, if someone knows how to resolve the problem (so that it doesn't happen in the first place), that would be great.

 

Thanks!

 

Daniel.

[WHMCS John]

Clicking the Renew Module Command button in WHMCS is the correct procedure, it won't cause the next due/expiry dates to increment forward.

[anthill]

Thanks John. I will try this next time the problem occurs. Daniel.

[BuffaloWeb]

any idea why this happens in the first place?

[othellotech]

any idea why this happens in the first place?

 

Enom was busy