Jump to content

Support ticket notifications - staff reply


Recommended Posts



I am checking whether WHMCS has option to notify staff replies made on tickets to other techs / admins as well ? There is notifications to clients about a tech reply, but what about notifications within the techs. I am wondering whether such a feature exists in WHMCS or I miss it somewhere :)

Link to comment
Share on other sites

Didn't see something like this myself when I looked into it a while back. It would be a nice thing to have a "Ticket - #Subject# - Answered email sent to those in the same department, but we gave up on that idea a while back as the tickets increased. (Too hard to keep track of the emails)


I think your thought/idea would be helpful to many though!

Link to comment
Share on other sites

yeah. It won't be tough for the developers to include the staff reply as well. We are requesting the feature because only with WHMCS, my techs has to copy paste the replies they make on our client's WHMCS with our internal portal as well while others gets automerged.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated