SS-Maddy Posted September 11, 2010 Share Posted September 11, 2010 Hello, I am checking whether WHMCS has option to notify staff replies made on tickets to other techs / admins as well ? There is notifications to clients about a tech reply, but what about notifications within the techs. I am wondering whether such a feature exists in WHMCS or I miss it somewhere 0 Quote Link to comment Share on other sites More sharing options...
springs Posted September 11, 2010 Share Posted September 11, 2010 Didn't see something like this myself when I looked into it a while back. It would be a nice thing to have a "Ticket - #Subject# - Answered email sent to those in the same department, but we gave up on that idea a while back as the tickets increased. (Too hard to keep track of the emails) I think your thought/idea would be helpful to many though! 0 Quote Link to comment Share on other sites More sharing options...
SS-Maddy Posted September 13, 2010 Author Share Posted September 13, 2010 yeah. It won't be tough for the developers to include the staff reply as well. We are requesting the feature because only with WHMCS, my techs has to copy paste the replies they make on our client's WHMCS with our internal portal as well while others gets automerged. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 13, 2010 WHMCS Support Manager Share Posted September 13, 2010 You can add a CC address to the email template template to achieve this. 0 Quote Link to comment Share on other sites More sharing options...
SS-Maddy Posted September 18, 2010 Author Share Posted September 18, 2010 Hello John, Thanks. It would certainly help. But is it possible for us to have a ticket subject like "[Ticket ID: 201010] New Staff Reply" ? Right now it is, "Ticket ID: 201010] Client Ticket Subject". 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted September 20, 2010 WHMCS Support Manager Share Posted September 20, 2010 The subjects can't be modified I'm afraid as they're required in that format for email piping to function. 0 Quote Link to comment Share on other sites More sharing options...
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