oempire Posted August 23, 2010 Share Posted August 23, 2010 Issue with New Support Ticket Response email template, it doesn't appear to be obeying the From email field instead I'm getting the name as New Support Ticket Response (as well as the subject) its also not using the correct email as per the email template setting or elsewhere in the system. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted August 23, 2010 WHMCS CEO Share Posted August 23, 2010 Correct. As with all support related emails they will show as coming from the department in order for piping replies to work. Matt 0 Quote Link to comment Share on other sites More sharing options...
oempire Posted August 23, 2010 Author Share Posted August 23, 2010 sorry perhaps i wasn't clear. The new admin notification email is coming through as this (to my admin mail) Subject: [Ticket ID: 471718] New Support Ticket Response From: "Company Name Support Ticket Response" <support@domain.com> It should be obeying what is set in Email Templates > Admin Messages > Support Ticket Response correct?? this is not occurring 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 23, 2010 WHMCS Support Manager Share Posted August 23, 2010 No, it's sent from the support department email address. 0 Quote Link to comment Share on other sites More sharing options...
oempire Posted August 23, 2010 Author Share Posted August 23, 2010 im reporting that it is not coming from the support address ( or what is assigned in the actual template) The actual mail header shows. From: "Company Name Support Ticket Response" <support@domain.com> Which seems to be some part of the subject. "Support Ticket Response" it should show From: "Company Name" <support@domain.com> as per the settings 0 Quote Link to comment Share on other sites More sharing options...
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