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Fine tuning email piping

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I'm working to get email piping working and have got it working to a degree, but not quite how I'd like it.


1. When the support department is set to only allow registered users to open tickets, then nothing will come through to WHMCS (as you'd expect) but the sender doesn't get a message to say they are not allowed (which is what I would expect it to say to them).


Is it possible to have non-registered clients (well email addresses) receive an ayto reply to say they can't?


2. Whether it's registered clients only or not, then my support@ email address receives the email as it is originally sent as well as my being sent through an email with the Ticket details.


Is it possible to have only the WHMCS email with ticket details sent through?

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